The quality of the educational service and the loyalty of students from private institutes Surco
Descripción del Articulo
Achieving a quality educational service is a priority to take into account in the training of students of the Peruvian institutes of higher education, since by doing so these institutions retain their students so that they finish the degree and contribute to the development of society and in The obj...
| Autor: | |
|---|---|
| Formato: | artículo |
| Fecha de Publicación: | 2022 |
| Institución: | Universidad Nacional Mayor de San Marcos |
| Repositorio: | Revistas - Universidad Nacional Mayor de San Marcos |
| Lenguaje: | español |
| OAI Identifier: | oai:ojs.csi.unmsm:article/23052 |
| Enlace del recurso: | https://revistasinvestigacion.unmsm.edu.pe/index.php/administrativas/article/view/23052 |
| Nivel de acceso: | acceso abierto |
| Materia: | Quality educational service loyalty private institutes Calidad servicio educativo fidelización institutos privados |
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The quality of the educational service and the loyalty of students from private institutes SurcoLa calidad del servicio educativo y la fidelización de los alumnos de institutos privados SurcoSilva Mendoza, Alejandra EstelaSilva Mendoza, Alejandra EstelaQualityeducational serviceloyaltyprivate institutesCalidadservicio educativofidelizacióninstitutos privadosAchieving a quality educational service is a priority to take into account in the training of students of the Peruvian institutes of higher education, since by doing so these institutions retain their students so that they finish the degree and contribute to the development of society and in The objective of this research was to determine the technical superior educational quality and the relationship it has with the loyalty of the students of the banking school of private institutes of Surco, the survey tool was also used in a group of 129 students of the mentioned school and the results showed that the levels of loyalty are affected by the dimensions that make up the quality of the educational service. On the other hand, the Pearson Chi-Square Test and the Spearman Correlation Test were used to test the hypothesis. Finally, the results of these tests showed a significant high correlation between quality educational service and student loyalty.Lograr un servicio educativo de calidad es una prioridad para tener en cuenta en la formación de alumnos de los institutos peruanos de educación superior, ya que al hacerlo estas instituciones fidelizan a sus estudiantes para que terminen la carrera y contribuyan al desarrollo de la sociedad y en esta investigación se tuvo como objetivo determinar la calidad educativa superior técnica y la relación que tiene con la fidelización de los alumnos de la escuela de banca de institutos privados de Surco, asimismo se utilizó la herramienta de la encuesta en un grupo de 129 estudiantes de la mencionada escuela y los resultados evidenciaron que los niveles de fidelización se ven afectados por las dimensiones que componen la calidad del servicio educativo. Por otro lado, para la comprobación de hipótesis se utilizó la Prueba Chi Cuadrado de Pearson y la Prueba de correlación de Spearman, finalmente los resultados de estas pruebas mostraron una alta correlación significativa entre el servicio educativo de calidad y la fidelización de alumnos.Universidad Nacional Mayor de San Marcos, Facultad de Ciencias Administrativas2022-06-25info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionArtículo revisado por paresapplication/pdfhttps://revistasinvestigacion.unmsm.edu.pe/index.php/administrativas/article/view/2305210.15381/gtm.v25i49.23052Gestión en el Tercer Milenio; Vol. 25 No. 49 (2022); 73-81Gestión en el Tercer Milenio; Vol. 25 Núm. 49 (2022); 73-811728-29691560-9081reponame:Revistas - Universidad Nacional Mayor de San Marcosinstname:Universidad Nacional Mayor de San Marcosinstacron:UNMSMspahttps://revistasinvestigacion.unmsm.edu.pe/index.php/administrativas/article/view/23052/18170Derechos de autor 2022 Alejandra Estela Silva Mendozahttp://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessoai:ojs.csi.unmsm:article/230522022-06-25T19:55:45Z |
| dc.title.none.fl_str_mv |
The quality of the educational service and the loyalty of students from private institutes Surco La calidad del servicio educativo y la fidelización de los alumnos de institutos privados Surco |
| title |
The quality of the educational service and the loyalty of students from private institutes Surco |
| spellingShingle |
The quality of the educational service and the loyalty of students from private institutes Surco Silva Mendoza, Alejandra Estela Quality educational service loyalty private institutes Calidad servicio educativo fidelización institutos privados |
| title_short |
The quality of the educational service and the loyalty of students from private institutes Surco |
| title_full |
The quality of the educational service and the loyalty of students from private institutes Surco |
| title_fullStr |
The quality of the educational service and the loyalty of students from private institutes Surco |
| title_full_unstemmed |
The quality of the educational service and the loyalty of students from private institutes Surco |
| title_sort |
The quality of the educational service and the loyalty of students from private institutes Surco |
| dc.creator.none.fl_str_mv |
Silva Mendoza, Alejandra Estela Silva Mendoza, Alejandra Estela |
| author |
Silva Mendoza, Alejandra Estela |
| author_facet |
Silva Mendoza, Alejandra Estela |
| author_role |
author |
| dc.subject.none.fl_str_mv |
Quality educational service loyalty private institutes Calidad servicio educativo fidelización institutos privados |
| topic |
Quality educational service loyalty private institutes Calidad servicio educativo fidelización institutos privados |
| description |
Achieving a quality educational service is a priority to take into account in the training of students of the Peruvian institutes of higher education, since by doing so these institutions retain their students so that they finish the degree and contribute to the development of society and in The objective of this research was to determine the technical superior educational quality and the relationship it has with the loyalty of the students of the banking school of private institutes of Surco, the survey tool was also used in a group of 129 students of the mentioned school and the results showed that the levels of loyalty are affected by the dimensions that make up the quality of the educational service. On the other hand, the Pearson Chi-Square Test and the Spearman Correlation Test were used to test the hypothesis. Finally, the results of these tests showed a significant high correlation between quality educational service and student loyalty. |
| publishDate |
2022 |
| dc.date.none.fl_str_mv |
2022-06-25 |
| dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Artículo revisado por pares |
| format |
article |
| status_str |
publishedVersion |
| dc.identifier.none.fl_str_mv |
https://revistasinvestigacion.unmsm.edu.pe/index.php/administrativas/article/view/23052 10.15381/gtm.v25i49.23052 |
| url |
https://revistasinvestigacion.unmsm.edu.pe/index.php/administrativas/article/view/23052 |
| identifier_str_mv |
10.15381/gtm.v25i49.23052 |
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spa |
| language |
spa |
| dc.relation.none.fl_str_mv |
https://revistasinvestigacion.unmsm.edu.pe/index.php/administrativas/article/view/23052/18170 |
| dc.rights.none.fl_str_mv |
Derechos de autor 2022 Alejandra Estela Silva Mendoza http://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
| rights_invalid_str_mv |
Derechos de autor 2022 Alejandra Estela Silva Mendoza http://creativecommons.org/licenses/by/4.0 |
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openAccess |
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application/pdf |
| dc.publisher.none.fl_str_mv |
Universidad Nacional Mayor de San Marcos, Facultad de Ciencias Administrativas |
| publisher.none.fl_str_mv |
Universidad Nacional Mayor de San Marcos, Facultad de Ciencias Administrativas |
| dc.source.none.fl_str_mv |
Gestión en el Tercer Milenio; Vol. 25 No. 49 (2022); 73-81 Gestión en el Tercer Milenio; Vol. 25 Núm. 49 (2022); 73-81 1728-2969 1560-9081 reponame:Revistas - Universidad Nacional Mayor de San Marcos instname:Universidad Nacional Mayor de San Marcos instacron:UNMSM |
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Universidad Nacional Mayor de San Marcos |
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UNMSM |
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Revistas - Universidad Nacional Mayor de San Marcos |
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Revistas - Universidad Nacional Mayor de San Marcos |
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Nota importante:
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
