Reliability and perception relations at the service of the internal collaborator for social responsibility in small companies of industrial parks of metropolitan Lima

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This article shows the results of a correlational and cross-sectional descriptive study aimed to identify the relationship between trust relationships and the perception of service quality in small business internal collaborators industrial parks in Lima. The sample consists of 162 internal employee...

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Detalles Bibliográficos
Autores: Paredes Tarazona, Mildred Teresa, Hernandez Valz, Hector Manuel, Chung Pinzas, Alfonso Ramón
Formato: artículo
Fecha de Publicación:2016
Institución:Universidad Nacional Mayor de San Marcos
Repositorio:Revistas - Universidad Nacional Mayor de San Marcos
Lenguaje:español
OAI Identifier:oai:ojs.csi.unmsm:article/12812
Enlace del recurso:https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/12812
Nivel de acceso:acceso abierto
Materia:SME relationship of trust in the organization
Perception of service quality among employees
Internal user
Social responsibility.
PYME
Relación de confianza en la organización
Percepción de servicio de calidad entre colaboradores
Usuario interno
Responsabilidad social.
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spelling Reliability and perception relations at the service of the internal collaborator for social responsibility in small companies of industrial parks of metropolitan LimaRelaciones de confianza y percepción al servicio del colaborador interno para la responsabilidad social en pequeñas empresas de parques industriales de Lima metropolitanaParedes Tarazona, Mildred TeresaHernandez Valz, Hector ManuelChung Pinzas, Alfonso RamónSME relationship of trust in the organizationPerception of service quality among employeesInternal userSocial responsibility.PYMERelación de confianza en la organizaciónPercepción de servicio de calidad entre colaboradoresUsuario internoResponsabilidad social.This article shows the results of a correlational and cross-sectional descriptive study aimed to identify the relationship between trust relationships and the perception of service quality in small business internal collaborators industrial parks in Lima. The sample consists of 162 internal employees of small businesses in industrial parks, carrying out targeting the districts: Los Olivos, San Martin de Porras, Lurin, San Juan de Lurigancho, La Victoria in Lima. It is found that the relationship of trust and perception of domestic service partner for social responsibility in small companies of industrial parks of Lima tend to be high and relate to each other.El presente artículo muestra los resultados de un estudio descriptivo correlacional y transversal, cuyo objetivo fue identificar la relación existente entre las relaciones de confianza y la percepción de la calidad de servicio en colaboradores internos de pequeñas empresas de parques industriales de Lima Metropolitana. La muestra constituida por 162 colaboradores internos de pequeñas empresas de parques industriales, llevándose a cabo la focalización en los distritos: Los Olivos, San Martin de Porras, Lurín, San Juan de Lurigancho, La Victoria en Lima Metropolitana. Se encuentra que las relaciones de confianza y la percepción al servicio del colaborador interno para la responsabilidad social en pequeñas empresas de parques industriales de Lima Metropolitana tienen tendencia a ser altas y que tienen relación entre sí.Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos2016-12-23info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/1281210.15381/idata.v19i2.12812Industrial Data; Vol. 19 No. 2 (2016); 21-29Industrial Data; Vol. 19 Núm. 2 (2016); 21-291810-99931560-9146reponame:Revistas - Universidad Nacional Mayor de San Marcosinstname:Universidad Nacional Mayor de San Marcosinstacron:UNMSMspahttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/12812/11502Derechos de autor 2016 Mildred Teresa Paredes Tarazona, Hector Manuel Hernandez Valz, Alfonso Ramón Chung Pinzashttps://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccessoai:ojs.csi.unmsm:article/128122021-07-14T10:00:31Z
dc.title.none.fl_str_mv Reliability and perception relations at the service of the internal collaborator for social responsibility in small companies of industrial parks of metropolitan Lima
Relaciones de confianza y percepción al servicio del colaborador interno para la responsabilidad social en pequeñas empresas de parques industriales de Lima metropolitana
title Reliability and perception relations at the service of the internal collaborator for social responsibility in small companies of industrial parks of metropolitan Lima
spellingShingle Reliability and perception relations at the service of the internal collaborator for social responsibility in small companies of industrial parks of metropolitan Lima
Paredes Tarazona, Mildred Teresa
SME relationship of trust in the organization
Perception of service quality among employees
Internal user
Social responsibility.
PYME
Relación de confianza en la organización
Percepción de servicio de calidad entre colaboradores
Usuario interno
Responsabilidad social.
title_short Reliability and perception relations at the service of the internal collaborator for social responsibility in small companies of industrial parks of metropolitan Lima
title_full Reliability and perception relations at the service of the internal collaborator for social responsibility in small companies of industrial parks of metropolitan Lima
title_fullStr Reliability and perception relations at the service of the internal collaborator for social responsibility in small companies of industrial parks of metropolitan Lima
title_full_unstemmed Reliability and perception relations at the service of the internal collaborator for social responsibility in small companies of industrial parks of metropolitan Lima
title_sort Reliability and perception relations at the service of the internal collaborator for social responsibility in small companies of industrial parks of metropolitan Lima
dc.creator.none.fl_str_mv Paredes Tarazona, Mildred Teresa
Hernandez Valz, Hector Manuel
Chung Pinzas, Alfonso Ramón
author Paredes Tarazona, Mildred Teresa
author_facet Paredes Tarazona, Mildred Teresa
Hernandez Valz, Hector Manuel
Chung Pinzas, Alfonso Ramón
author_role author
author2 Hernandez Valz, Hector Manuel
Chung Pinzas, Alfonso Ramón
author2_role author
author
dc.subject.none.fl_str_mv SME relationship of trust in the organization
Perception of service quality among employees
Internal user
Social responsibility.
PYME
Relación de confianza en la organización
Percepción de servicio de calidad entre colaboradores
Usuario interno
Responsabilidad social.
topic SME relationship of trust in the organization
Perception of service quality among employees
Internal user
Social responsibility.
PYME
Relación de confianza en la organización
Percepción de servicio de calidad entre colaboradores
Usuario interno
Responsabilidad social.
description This article shows the results of a correlational and cross-sectional descriptive study aimed to identify the relationship between trust relationships and the perception of service quality in small business internal collaborators industrial parks in Lima. The sample consists of 162 internal employees of small businesses in industrial parks, carrying out targeting the districts: Los Olivos, San Martin de Porras, Lurin, San Juan de Lurigancho, La Victoria in Lima. It is found that the relationship of trust and perception of domestic service partner for social responsibility in small companies of industrial parks of Lima tend to be high and relate to each other.
publishDate 2016
dc.date.none.fl_str_mv 2016-12-23
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/12812
10.15381/idata.v19i2.12812
url https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/12812
identifier_str_mv 10.15381/idata.v19i2.12812
dc.language.none.fl_str_mv spa
language spa
dc.relation.none.fl_str_mv https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/12812/11502
dc.rights.none.fl_str_mv https://creativecommons.org/licenses/by-nc-sa/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-sa/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos
publisher.none.fl_str_mv Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos
dc.source.none.fl_str_mv Industrial Data; Vol. 19 No. 2 (2016); 21-29
Industrial Data; Vol. 19 Núm. 2 (2016); 21-29
1810-9993
1560-9146
reponame:Revistas - Universidad Nacional Mayor de San Marcos
instname:Universidad Nacional Mayor de San Marcos
instacron:UNMSM
instname_str Universidad Nacional Mayor de San Marcos
instacron_str UNMSM
institution UNMSM
reponame_str Revistas - Universidad Nacional Mayor de San Marcos
collection Revistas - Universidad Nacional Mayor de San Marcos
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1795238302615339008
score 13.95948
Reliability and perception relations at the service of the internal collaborator for social responsibility in small companies of industrial parks of metropolitan Lima
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