Reliability and perception relations at the service of the internal collaborator for social responsibility in small companies of industrial parks of metropolitan Lima

• Autores: Paredes Tarazona, Mildred Teresa, Hernandez Valz, Hector Manuel, Chung Pinzas, Alfonso Ramón
• Formato: artículo
• Fecha de Publicación: 2016
• Institución: Universidad Nacional Mayor de San Marcos
• Repositorio: Revistas - Universidad Nacional Mayor de San Marcos
• Lenguaje: español
• OAI Identifier: oai:ojs.csi.unmsm:article/12812
• Enlace del recurso: https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/12812
• Nivel de acceso: acceso abierto
• Materia: SME relationship of trust in the organization; Perception of service quality among employees; Internal user; Social responsibility.; PYME; Relación de confianza en la organización; Percepción de servicio de calidad entre colaboradores; Usuario interno; Responsabilidad social.

This article shows the results of a correlational and cross-sectional descriptive study aimed to identify the relationship between trust relationships and the perception of service quality in small business internal collaborators industrial parks in Lima. The sample consists of 162 internal employees of small businesses in industrial parks, carrying out targeting the districts: Los Olivos, San Martin de Porras, Lurin, San Juan de Lurigancho, La Victoria in Lima. It is found that the relationship of trust and perception of domestic service partner for social responsibility in small companies of industrial parks of Lima tend to be high and relate to each other.