Assessment of the integration of a hotel in the city of Machala into a hotel chain
Descripción del Articulo
This study aims to assess the integration into a hotel chain and characterize its stakeholders and weaknesses. A quantitative and descriptive approach with interviews and the analysis-synthesis of secondary sources was employed. The integration was evaluated using a checklist of seven dimensions and...
| Autores: | , |
|---|---|
| Formato: | artículo |
| Fecha de Publicación: | 2023 |
| Institución: | Universidad de Lima |
| Repositorio: | Revistas - Universidad de Lima |
| Lenguaje: | español |
| OAI Identifier: | oai:revistas.ulima.edu.pe:article/6642 |
| Enlace del recurso: | https://revistas.ulima.edu.pe/index.php/Ingenieria_industrial/article/view/6642 |
| Nivel de acceso: | acceso abierto |
| Materia: | hotel chains integration tourism technology cadenas hoteleras integración turismo tecnología |
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Assessment of the integration of a hotel in the city of Machala into a hotel chainEvaluación de la integración en una cadena hotelera de un hotel en la ciudad de MachalaZambrano, EdwinSablón Cossío, Neyfehotel chainsintegrationtourismtechnologycadenas hotelerasintegraciónturismotecnologíaThis study aims to assess the integration into a hotel chain and characterize its stakeholders and weaknesses. A quantitative and descriptive approach with interviews and the analysis-synthesis of secondary sources was employed. The integration was evaluated using a checklist of seven dimensions and applying Cronbach’s alpha reliability model. The results indicate an integration below the maximum level and identify four elements—suppliers, facilities, service departments, and reception—as well as 29 internal and external stakeholders. The service departments showed the greatest weakness, requiring strategies, policies, and improvements in information, infrastructure, and training. These findings are key for enhancing competitiveness in the hospitality industry.Este estudio tiene como objetivo evaluar la integración en la cadena hotelera y caracterizar sus actores y debilidades. Se empleó un enfoque cuantitativo y descriptivo, utilizando entrevistas y análisis-síntesis de fuentes secundarias. La integración se evaluó mediante una lista de chequeo de siete dimensiones, aplicando el modelo de fiabilidad Alpha de Cronbach. Los resultados indican un nivel de integración por debajo del máximo, identificando cuatro eslabones: proveedores, instalaciones, departamentos de servicios y recepción, con veintinueve actores internos y externos. Los departamentos de servicios muestran la debilidad principal, por lo que requieren estrategias, políticas, mejoras en información, infraestructura y capacitación. Estos hallazgos son clave para mejorar la competitividad en la industria hotelera.Universidad de Lima2023-11-29info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdftext/htmlhttps://revistas.ulima.edu.pe/index.php/Ingenieria_industrial/article/view/664210.26439/ing.ind2023.n45.6642Ingeniería Industrial; No. 45 (2023); 175-190Ingeniería Industrial; Núm. 45 (2023); 175-1902523-63261025-992910.26439/ing.ind2023.n45reponame:Revistas - Universidad de Limainstname:Universidad de Limainstacron:ULIMAspahttps://revistas.ulima.edu.pe/index.php/Ingenieria_industrial/article/view/6642/6623https://revistas.ulima.edu.pe/index.php/Ingenieria_industrial/article/view/6642/6624https://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessoai:revistas.ulima.edu.pe:article/66422024-10-14T19:25:01Z |
| dc.title.none.fl_str_mv |
Assessment of the integration of a hotel in the city of Machala into a hotel chain Evaluación de la integración en una cadena hotelera de un hotel en la ciudad de Machala |
| title |
Assessment of the integration of a hotel in the city of Machala into a hotel chain |
| spellingShingle |
Assessment of the integration of a hotel in the city of Machala into a hotel chain Zambrano, Edwin hotel chains integration tourism technology cadenas hoteleras integración turismo tecnología |
| title_short |
Assessment of the integration of a hotel in the city of Machala into a hotel chain |
| title_full |
Assessment of the integration of a hotel in the city of Machala into a hotel chain |
| title_fullStr |
Assessment of the integration of a hotel in the city of Machala into a hotel chain |
| title_full_unstemmed |
Assessment of the integration of a hotel in the city of Machala into a hotel chain |
| title_sort |
Assessment of the integration of a hotel in the city of Machala into a hotel chain |
| dc.creator.none.fl_str_mv |
Zambrano, Edwin Sablón Cossío, Neyfe |
| author |
Zambrano, Edwin |
| author_facet |
Zambrano, Edwin Sablón Cossío, Neyfe |
| author_role |
author |
| author2 |
Sablón Cossío, Neyfe |
| author2_role |
author |
| dc.subject.none.fl_str_mv |
hotel chains integration tourism technology cadenas hoteleras integración turismo tecnología |
| topic |
hotel chains integration tourism technology cadenas hoteleras integración turismo tecnología |
| description |
This study aims to assess the integration into a hotel chain and characterize its stakeholders and weaknesses. A quantitative and descriptive approach with interviews and the analysis-synthesis of secondary sources was employed. The integration was evaluated using a checklist of seven dimensions and applying Cronbach’s alpha reliability model. The results indicate an integration below the maximum level and identify four elements—suppliers, facilities, service departments, and reception—as well as 29 internal and external stakeholders. The service departments showed the greatest weakness, requiring strategies, policies, and improvements in information, infrastructure, and training. These findings are key for enhancing competitiveness in the hospitality industry. |
| publishDate |
2023 |
| dc.date.none.fl_str_mv |
2023-11-29 |
| dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
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article |
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publishedVersion |
| dc.identifier.none.fl_str_mv |
https://revistas.ulima.edu.pe/index.php/Ingenieria_industrial/article/view/6642 10.26439/ing.ind2023.n45.6642 |
| url |
https://revistas.ulima.edu.pe/index.php/Ingenieria_industrial/article/view/6642 |
| identifier_str_mv |
10.26439/ing.ind2023.n45.6642 |
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spa |
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spa |
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https://revistas.ulima.edu.pe/index.php/Ingenieria_industrial/article/view/6642/6623 https://revistas.ulima.edu.pe/index.php/Ingenieria_industrial/article/view/6642/6624 |
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https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
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https://creativecommons.org/licenses/by/4.0 |
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openAccess |
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application/pdf text/html |
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Universidad de Lima |
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Universidad de Lima |
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Ingeniería Industrial; No. 45 (2023); 175-190 Ingeniería Industrial; Núm. 45 (2023); 175-190 2523-6326 1025-9929 10.26439/ing.ind2023.n45 reponame:Revistas - Universidad de Lima instname:Universidad de Lima instacron:ULIMA |
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ULIMA |
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Revistas - Universidad de Lima |
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Nota importante:
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
