Labor environment and its relationship with the quality of services in the district restaurants of Miraflores, Lima-Peru

Descripción del Articulo

To determine the level of satisfaction in restaurants of Miraflores city and the relationship between customers satisfaction and the the working environment this study was done. 150 restaurant workers and 150 consumers were surveyed. Data were collected and processed using logistic regression techni...

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Detalles Bibliográficos
Autores: Uribe Hernández, Yrene C., Horna Bances, Esteban Vicente, Tamara Tamariz, Stalein J., Ochoa Paredes, F. Fernando
Formato: artículo
Fecha de Publicación:2018
Institución:Universidad Le Cordon Bleu
Repositorio:Revistas - Universidad Le Cordon Bleu
Lenguaje:español
OAI Identifier:oai:ojs2.172.177.98.34:article/97
Enlace del recurso:https://revistas.ulcb.edu.pe/index.php/REVISTAULCB/article/view/97
Nivel de acceso:acceso abierto
Materia:Ambiente laboral, calidad de servicios,satisfacción del cliente
Environmental workplace, Service quality, Customer`s satisfaction
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spelling Labor environment and its relationship with the quality of services in the district restaurants of Miraflores, Lima-PeruAmbiente laboral y su relación con la calidad de servicios en los restaurantes del distrito de Miraflores, Lima-PerúUribe Hernández, Yrene C.Horna Bances, Esteban VicenteTamara Tamariz, Stalein J.Ochoa Paredes, F. FernandoAmbiente laboral, calidad de servicios,satisfacción del clienteEnvironmental workplace, Service quality, Customer`s satisfactionTo determine the level of satisfaction in restaurants of Miraflores city and the relationship between customers satisfaction and the the working environment this study was done. 150 restaurant workers and 150 consumers were surveyed. Data were collected and processed using logistic regression technique.The most outstanding result was the high level of satisfaction shown by both the internal and the external clients and the statistically significative relationship between the satusfaction level of workers with customersCon el objetivo de determinar el nivel de satisfacción en los restaurantes en el distrito de Miraflores y la relación entre satisfacción del cliente y el ambiente laboral, se llevó a cabo el presente estudio. Para lo cual se encuestaron 150 clientes internos (empleados) y externos (comensales). Los datos se colectaron mediante sendas encuestas y se procesaron usando el método de regresión logística.El resultado más saltante fue el alto nivel de satisfacción mostrado tanto por los clientes internos (empleados) como los externos (comensales) y el que la satisfacción del cliente interno tiene relación directa significativa con la satisfacción del cliente externoUniversidad Le Cordon Bleu2018-07-05info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revistas.ulcb.edu.pe/index.php/REVISTAULCB/article/view/9710.36955/RIULCB.2018v5n1.006Revista de Investigaciones de la Universidad Le Cordon Bleu; Vol. 5 Núm. 1 (2018); 81-912409-1537reponame:Revistas - Universidad Le Cordon Bleuinstname:Universidad Le Cordon Bleuinstacron:ULCBspahttps://revistas.ulcb.edu.pe/index.php/REVISTAULCB/article/view/97/240Derechos de autor 2018 Revista de Investigaciones de la Universidad Le Cordon Bleuinfo:eu-repo/semantics/openAccessoai:ojs2.172.177.98.34:article/972020-06-09T12:25:05Z
dc.title.none.fl_str_mv Labor environment and its relationship with the quality of services in the district restaurants of Miraflores, Lima-Peru
Ambiente laboral y su relación con la calidad de servicios en los restaurantes del distrito de Miraflores, Lima-Perú
title Labor environment and its relationship with the quality of services in the district restaurants of Miraflores, Lima-Peru
spellingShingle Labor environment and its relationship with the quality of services in the district restaurants of Miraflores, Lima-Peru
Uribe Hernández, Yrene C.
Ambiente laboral, calidad de servicios,satisfacción del cliente
Environmental workplace, Service quality, Customer`s satisfaction
title_short Labor environment and its relationship with the quality of services in the district restaurants of Miraflores, Lima-Peru
title_full Labor environment and its relationship with the quality of services in the district restaurants of Miraflores, Lima-Peru
title_fullStr Labor environment and its relationship with the quality of services in the district restaurants of Miraflores, Lima-Peru
title_full_unstemmed Labor environment and its relationship with the quality of services in the district restaurants of Miraflores, Lima-Peru
title_sort Labor environment and its relationship with the quality of services in the district restaurants of Miraflores, Lima-Peru
dc.creator.none.fl_str_mv Uribe Hernández, Yrene C.
Horna Bances, Esteban Vicente
Tamara Tamariz, Stalein J.
Ochoa Paredes, F. Fernando
author Uribe Hernández, Yrene C.
author_facet Uribe Hernández, Yrene C.
Horna Bances, Esteban Vicente
Tamara Tamariz, Stalein J.
Ochoa Paredes, F. Fernando
author_role author
author2 Horna Bances, Esteban Vicente
Tamara Tamariz, Stalein J.
Ochoa Paredes, F. Fernando
author2_role author
author
author
dc.subject.none.fl_str_mv Ambiente laboral, calidad de servicios,satisfacción del cliente
Environmental workplace, Service quality, Customer`s satisfaction
topic Ambiente laboral, calidad de servicios,satisfacción del cliente
Environmental workplace, Service quality, Customer`s satisfaction
description To determine the level of satisfaction in restaurants of Miraflores city and the relationship between customers satisfaction and the the working environment this study was done. 150 restaurant workers and 150 consumers were surveyed. Data were collected and processed using logistic regression technique.The most outstanding result was the high level of satisfaction shown by both the internal and the external clients and the statistically significative relationship between the satusfaction level of workers with customers
publishDate 2018
dc.date.none.fl_str_mv 2018-07-05
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://revistas.ulcb.edu.pe/index.php/REVISTAULCB/article/view/97
10.36955/RIULCB.2018v5n1.006
url https://revistas.ulcb.edu.pe/index.php/REVISTAULCB/article/view/97
identifier_str_mv 10.36955/RIULCB.2018v5n1.006
dc.language.none.fl_str_mv spa
language spa
dc.relation.none.fl_str_mv https://revistas.ulcb.edu.pe/index.php/REVISTAULCB/article/view/97/240
dc.rights.none.fl_str_mv Derechos de autor 2018 Revista de Investigaciones de la Universidad Le Cordon Bleu
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Derechos de autor 2018 Revista de Investigaciones de la Universidad Le Cordon Bleu
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidad Le Cordon Bleu
publisher.none.fl_str_mv Universidad Le Cordon Bleu
dc.source.none.fl_str_mv Revista de Investigaciones de la Universidad Le Cordon Bleu; Vol. 5 Núm. 1 (2018); 81-91
2409-1537
reponame:Revistas - Universidad Le Cordon Bleu
instname:Universidad Le Cordon Bleu
instacron:ULCB
instname_str Universidad Le Cordon Bleu
instacron_str ULCB
institution ULCB
reponame_str Revistas - Universidad Le Cordon Bleu
collection Revistas - Universidad Le Cordon Bleu
repository.name.fl_str_mv
repository.mail.fl_str_mv
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Labor environment and its relationship with the quality of services in the district restaurants of Miraflores, Lima-Peru
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