Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in Lima
Descripción del Articulo
Stress Scale of the OIT-OMS was adapted. In a sample of 203 employees who work as telephone assistant, among which 89 are in the Customer Service area and 114 in the area of a Sales Contact Center of Lima. The results indicate that the the Job Stress Scale gets adequate psychometric properties: Reli...
| Autor: | |
|---|---|
| Formato: | artículo |
| Fecha de Publicación: | 2013 |
| Institución: | Universidad César Vallejo |
| Repositorio: | Revistas - Universidad César Vallejo |
| Lenguaje: | español |
| OAI Identifier: | oai:oai.revistas.ucv.edu.pe:article/101 |
| Enlace del recurso: | http://revistas.ucv.edu.pe/index.php/psiquemag/article/view/101 |
| Nivel de acceso: | acceso abierto |
| Materia: | Adaptación, OIT, OMS adaptación OIT OMS Contact center estrés laboral adaptation Contact Center work stress |
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Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in LimaAdaptación de la Escala de estrés Laboral de la OIT-OMS en trabajadores de 25 a 35 años de edad de un Contact Center de LimaSuárez Tunanñaña, ÁngelaAdaptación, OIT, OMSadaptaciónOITOMSContact centerestrés laboral adaptationOITOMSContact Centerwork stressStress Scale of the OIT-OMS was adapted. In a sample of 203 employees who work as telephone assistant, among which 89 are in the Customer Service area and 114 in the area of a Sales Contact Center of Lima. The results indicate that the the Job Stress Scale gets adequate psychometric properties: Reliability through the method of internal consistency (Cronbach´s alpha = 0.972) and construct validity. Finally, the scales were performed in the total sample.Se adapta la Escala de Estrés Laboral de la OIT-OMS. En una muestra de 203 trabajadores que se desempeñan como asesores telefónicos, entre los que se encuentran 89 trabajadores en el área de Atención al Cliente y 114 en el área de Ventas de un Contact Center de Lima. Los resultados indican que la Escala de Estrés Laboral obtiene adecuadas propiedades psicométricas: Confiabilidad por el método de consistencia interna (Alfa de Cronbach = 0.972) y la validez de constructo y contenido. Finalmente se realizaron los baremos en la muestra total.Universidad Cesar Vallejo2013-12-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionArtículo evaluado por paresapplication/pdfhttp://revistas.ucv.edu.pe/index.php/psiquemag/article/view/101PsiqueMag; Vol. 2 No. 1 (2013); 33-50PsiqueMag; Vol. 2 Núm. 1 (2013); 33-502307-0846reponame:Revistas - Universidad César Vallejoinstname:Universidad César Vallejoinstacron:UCVspahttp://revistas.ucv.edu.pe/index.php/psiquemag/article/view/101/95Derechos de autor 2013 PsiqueMaghttps://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessoai:oai.revistas.ucv.edu.pe:article/1012021-08-12T02:43:11Z |
| dc.title.none.fl_str_mv |
Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in Lima Adaptación de la Escala de estrés Laboral de la OIT-OMS en trabajadores de 25 a 35 años de edad de un Contact Center de Lima |
| title |
Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in Lima |
| spellingShingle |
Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in Lima Suárez Tunanñaña, Ángela Adaptación, OIT, OMS adaptación OIT OMS Contact center estrés laboral adaptation OIT OMS Contact Center work stress |
| title_short |
Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in Lima |
| title_full |
Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in Lima |
| title_fullStr |
Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in Lima |
| title_full_unstemmed |
Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in Lima |
| title_sort |
Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in Lima |
| dc.creator.none.fl_str_mv |
Suárez Tunanñaña, Ángela |
| author |
Suárez Tunanñaña, Ángela |
| author_facet |
Suárez Tunanñaña, Ángela |
| author_role |
author |
| dc.subject.none.fl_str_mv |
Adaptación, OIT, OMS adaptación OIT OMS Contact center estrés laboral adaptation OIT OMS Contact Center work stress |
| topic |
Adaptación, OIT, OMS adaptación OIT OMS Contact center estrés laboral adaptation OIT OMS Contact Center work stress |
| description |
Stress Scale of the OIT-OMS was adapted. In a sample of 203 employees who work as telephone assistant, among which 89 are in the Customer Service area and 114 in the area of a Sales Contact Center of Lima. The results indicate that the the Job Stress Scale gets adequate psychometric properties: Reliability through the method of internal consistency (Cronbach´s alpha = 0.972) and construct validity. Finally, the scales were performed in the total sample. |
| publishDate |
2013 |
| dc.date.none.fl_str_mv |
2013-12-30 |
| dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Artículo evaluado por pares |
| format |
article |
| status_str |
publishedVersion |
| dc.identifier.none.fl_str_mv |
http://revistas.ucv.edu.pe/index.php/psiquemag/article/view/101 |
| url |
http://revistas.ucv.edu.pe/index.php/psiquemag/article/view/101 |
| dc.language.none.fl_str_mv |
spa |
| language |
spa |
| dc.relation.none.fl_str_mv |
http://revistas.ucv.edu.pe/index.php/psiquemag/article/view/101/95 |
| dc.rights.none.fl_str_mv |
Derechos de autor 2013 PsiqueMag https://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess |
| rights_invalid_str_mv |
Derechos de autor 2013 PsiqueMag https://creativecommons.org/licenses/by-nc-nd/4.0/ |
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openAccess |
| dc.format.none.fl_str_mv |
application/pdf |
| dc.publisher.none.fl_str_mv |
Universidad Cesar Vallejo |
| publisher.none.fl_str_mv |
Universidad Cesar Vallejo |
| dc.source.none.fl_str_mv |
PsiqueMag; Vol. 2 No. 1 (2013); 33-50 PsiqueMag; Vol. 2 Núm. 1 (2013); 33-50 2307-0846 reponame:Revistas - Universidad César Vallejo instname:Universidad César Vallejo instacron:UCV |
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Universidad César Vallejo |
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UCV |
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UCV |
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Revistas - Universidad César Vallejo |
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Revistas - Universidad César Vallejo |
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1847514086015762432 |
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12.677942 |
Nota importante:
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
