Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in Lima

Descripción del Articulo

Stress Scale of the OIT-OMS was adapted. In a sample of 203 employees who work as telephone assistant, among which 89 are in the Customer Service area and 114 in the area of a Sales Contact Center of Lima. The results indicate that the the Job Stress Scale gets adequate psychometric properties: Reli...

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Detalles Bibliográficos
Autor: Suárez Tunanñaña, Ángela
Formato: artículo
Fecha de Publicación:2013
Institución:Universidad César Vallejo
Repositorio:Revistas - Universidad César Vallejo
Lenguaje:español
OAI Identifier:oai:oai.revistas.ucv.edu.pe:article/101
Enlace del recurso:http://revistas.ucv.edu.pe/index.php/psiquemag/article/view/101
Nivel de acceso:acceso abierto
Materia:Adaptación, OIT, OMS
adaptación
OIT
OMS
Contact center
estrés laboral
adaptation
Contact Center
work stress
Descripción
Sumario:Stress Scale of the OIT-OMS was adapted. In a sample of 203 employees who work as telephone assistant, among which 89 are in the Customer Service area and 114 in the area of a Sales Contact Center of Lima. The results indicate that the the Job Stress Scale gets adequate psychometric properties: Reliability through the method of internal consistency (Cronbach´s alpha = 0.972) and construct validity. Finally, the scales were performed in the total sample.
Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in Lima
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