Quality Analysis of Academic Services: Case study of Industrial and Systems Engineering Campus Caborca, University of Sonora, Mexico
Descripción del Articulo
Educational institutions that wish to compete in this globalized world, the need to set standards in quality of services they offer, as their products or processes are not tangible and the quality of them depends on the perception of customers. The objective of this study is to determine the level o...
| Autores: | , , , |
|---|---|
| Formato: | artículo |
| Fecha de Publicación: | 2015 |
| Institución: | Universidad Nacional Mayor de San Marcos |
| Repositorio: | Revista UNMSM - Industrial Data |
| Lenguaje: | español |
| OAI Identifier: | oai:ojs.csi.unmsm:article/12092 |
| Enlace del recurso: | https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/12092 |
| Nivel de acceso: | acceso abierto |
| Materia: | factor analysis service quality SERVQUALing análisis de factores calidad de servicio |
| Sumario: | Educational institutions that wish to compete in this globalized world, the need to set standards in quality of services they offer, as their products or processes are not tangible and the quality of them depends on the perception of customers. The objective of this study is to determine the level of quality in academic services in Industrial and Systems Engineering Campus of the University of Caborca Sonora. To obtain feedback from users, the SERVQUALing instrument was used, and by a four-dimensional analysis of factors that explain 62.02% of the total variance of the data is identified. For this study, the level of service is 81.24%, considered very good, requiring analysis necessary to establish an improvement plan. |
|---|
Nota importante:
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
