Universities, to achieve success and stay competitive, must refine their processes by way of new methods and technologies to enable development and transfer the knowledge they create, utilizing valuable knowledge more productively in academic and learning services; in the management of research projects, community activities, and the student life cycle; and in institutional development, support and administration. An efficient knowledge management system (KMS) is an important strategy for helping universities to achieve sustainable competitive advantages. However, many have embarked upon the KM process without knowing what factors are required for successful KMS implementation. The aim of this article is to explore the influence of information management (IM) as one of the determinants of success in KMS implementation, particularly at the Universidad Simón Bolívar, a public institution...

Las Instituciones de Educación Superior (IES) concentran actualmente sus esfuerzos en ampliar las oportunidades de acceso con equidad a la educación superior, mientras trabajan afanosamente por ofrecer una educación competitiva y de calidad.  Este propósito está en consonancia con las orientaciones de la UNESCO para la segunda década del siglo XXI. Las IES invierten también en el entrenamiento y desarrollo de su personal académico, considerando que los sistemas de enseñanza-aprendizaje cambian por el uso de nuevas tecnologías. El modelaje de competencias es el proceso por el que se identifican las competencias profesorales que son necesarias para fortalecer las capacidades organizacionales de las IES. Se adaptó y administró un instrumento de competencias académicas a 121 profesores de postgrado en una universidad privada del área metropolitana de Caracas-Venezuela. El inst...

This study proposes a structural model of the causal relationships that organizational, strategic, technological, and implementation factors have with knowledge management (KM) processes, as well as those between KM processes and the implementation factors for knowledge management systems (KMSs) at higher education institutions (HEIs) in Latin America. The exogenous variables are: culture of sharing, leadership, KM approach, knowledge map, information management strategy, and ICT. In turn, the endogenous variables are: KM processes, system quality, service quality, KMS use, and user satisfaction. A causal, explanatory, cross-sectional, and ex post facto multivariate study was carried out, using a hypothetical–deductive approach. The sample consisted of 374 individuals (academics, administrators, and researchers), belonging to 193 HEIs across 15 Latin American countries. The resulting m...