This study proposes a structural model of the causal relationships that organizational, strategic, technological, and implementation factors have with knowledge management (KM) processes, as well as those between KM processes and the implementation factors for knowledge management systems (KMSs) at higher education institutions (HEIs) in Latin America. The exogenous variables are: culture of sharing, leadership, KM approach, knowledge map, information management strategy, and ICT. In turn, the endogenous variables are: KM processes, system quality, service quality, KMS use, and user satisfaction. A causal, explanatory, cross-sectional, and ex post facto multivariate study was carried out, using a hypothetical–deductive approach. The sample consisted of 374 individuals (academics, administrators, and researchers), belonging to 193 HEIs across 15 Latin American countries. The resulting m...

Universities, to achieve success and stay competitive, must refine their processes by way of new methods and technologies to enable development and transfer the knowledge they create, utilizing valuable knowledge more productively in academic and learning services; in the management of research projects, community activities, and the student life cycle; and in institutional development, support and administration. An efficient knowledge management system (KMS) is an important strategy for helping universities to achieve sustainable competitive advantages. However, many have embarked upon the KM process without knowing what factors are required for successful KMS implementation. The aim of this article is to explore the influence of information management (IM) as one of the determinants of success in KMS implementation, particularly at the Universidad Simón Bolívar, a public institution...