The mission of all companies involves responding and covering an existing need in society. Companies capture resources from their environment and through their productive activity generate a profit to their shareholders, managers and workers; however, they are not exempt by constitutional mandate to contribute to public spending. Although in recent decades, they have also chosen to harmonize with their environment, generating actions that allow establishing a favorable image before society. One of the professions that are decisive and active in organizational dynamics is accounting, among its many areas of work are: payroll, billing, costs, finances and taxes. In relation to the latter area, the work of the accountant is influential because Mexico is one of the OECD countries that collect less taxes in proportion to its Gross Domestic Product, which is reflected in the resources allocate...

This article presents the problem of a manufacturing company established in Estado de Mexico, which exhibits higher levels of turnover than what is projected annually by the company's management, specifically in the Operations and Quality department. A study was carried out jointly with the organization's Human Resources department and with the Operations and Quality area, to determine, through an Ishikawa analysis, the cause and the most viable solution to reduce staff turnover, who joined the company. It is important to indicate that some data has been synthesized and others have been omitted for reasons of company confidentiality. In this study, it is concluded that an onboarding program is the most feasible to reduce the turnover of new personnel hired in the Operations and Quality department.