This research is a study of the complementary services of companies that perform the insurance broker service to clients that may be companies or individuals. The type of research carried out is exploratory and descriptive, since an analysis is made of the results of interviews with experts and customer surveys to find out the variables under study. The main objective is to learn about the complementary services that insurance brokers provide, in addition to know the impact they have on their clients through variables such as client satisfaction and the sense of usefulness that these services have on people who use them. Finally, a comparison will be made between what has been studied and the reality of the organizations, through qualitative tools such as interviews with two experts who currently provide complementary services in two brokers.

The present preliminary study has been made to evaluate the viability of the toothpaste tablets factory implementation. In the first chapter, the current environmental issue related to oral care products is presented and analyzed and the objectives, reach, justification, and hypothesis of the investigation are stated. Moreover, a referential framework composed by journal articles related to our investigation topic and a conceptual framework compounded by the product definition and a group of key words are presented. In the second chapter, the market research is presented. Our objective market is defined and our projected demand from 2020 to 2025 is calculated through the screening of the population and a market survey. In the third chapter, the location of the factory is determined through the Factor Rating Method. The location will be chosen due to workforce, supplies and objective mark...