This research is a study of the complementary services of companies that perform the insurance broker service to clients that may be companies or individuals. The type of research carried out is exploratory and descriptive, since an analysis is made of the results of interviews with experts and customer surveys to find out the variables under study. The main objective is to learn about the complementary services that insurance brokers provide, in addition to know the impact they have on their clients through variables such as client satisfaction and the sense of usefulness that these services have on people who use them. Finally, a comparison will be made between what has been studied and the reality of the organizations, through qualitative tools such as interviews with two experts who currently provide complementary services in two brokers.

El presente trabajo de investigación tiene como objetivo principal determinar la factibilidad económica, financiera y socialmente de implementar una planta productora de ladrillos de madera plástica. La justificación de la investigación se centra en que actualmente no existen sistemas para gestionar eficientemente los residuos generados por la población, los cuales incrementan la contaminación de suelos y mares. Es por ello que, se propone utilizar plástico reciclado y residuos de madera para fabricar ladrillos de madera plástica. La metodología utilizada es descriptiva – exploratoria, ya que se revisaron diversos estudios de investigación publicados sobre las cualidades del material propuesto. Asimismo, se pudo determinar que la localización más adecuada de la planta es en la zona industrial del distrito de Villa el Salvador en Lima Metropolitana. La planta productora tie...