The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organize the information of the different activities; Therefore, a web application was developed in C # programming language, TypeScript, JavaScript Sql Server and the cloud installation environment under XP methodology. The pre-experimental design, hypothetical deductive method, having as results that "SISCAL" globally improved the control of activities by 70% with a sample of 4036 activities. And the evaluation of usability and functionality is at the good level.

Modern research shows that the interactive whiteboard is an educational tool for teachers and students, however the high cost have not been acquired in educational institutions. This article shows how to perform a whiteboard with low cost using the Nintendo Wii Remote (idea of Johnny Lee) and infrared light pencil. So it was also determined that the level of satisfaction of using PDI by users is "satisfactory", this test was performed in Abancay, Perú.