Stakeholder classification is carried out by project managers using methods such as interviews with experts, brainstorming and checklists. These methods are carried out manually and present a subjective character as they depend on the appreciation of the interviewees. It affects the accuracy of the classification and the making-decisions. The objective of this research is to propose a fuzzy inference system for the classification of stakeholders, which will improve the quality of such classification in the projects. The proposal performs the automatic learning and the adjustment of the fuzzy inference system to classify the stakeholders executing two clustering algorithms: SBC and DENFIS. It examines the results of applying them in 10 iterations by calculating the measures: accuracy, false positive cases, false negative cases, mean square error and symmetric mean absolute percentage erro...

Un factor crítico en el éxito de las organizaciones modernas es el manejo adecuado de sus stakeholders. Los stakeholders deben identificarse, clasificarse y gestionar correctamente su nivel de involucramiento. Esto permite mejorar su participación en el proceso de toma de decisiones de la organización. La presente investigación propone un modelo de gestión de stakeholders para mejorar su participación en el proceso de toma de decisiones en la organización. Se analiza los distintos modelos a nivel mundial de gestión de stakeholders, así como el proceso de participación en la toma de decisiones. La hipótesis que guía la presente investigación es que el modelo propuesto de gestión de stakeholders mejorará su participación en el proceso de toma de decisiones. El modelo propuesto consta de cuatro procesos, teniendo el primero cinco actividades, el segundo tres actividades, y ...

This article presents the possibility of working on software development using not only agile methodologies for processes but also the use of Design Thinking for the planning of the Software Test Plan. Since during the software management process there is the difficulty of understanding the software, for one of the stages of the software management, in this case, the planning of the software tests, the tester needs to know what the user requires, due to Because the software product is intangible and difficult to measure, the tester must listen to the end-user and perform the tests according to the requirements requested. To improve the process of understanding what the user really requires, its pillars are used as empathy, collaboration, and prototyping for a better interpretation, which will allow obtaining an assertive attitude to the tester. On the other hand, we have to carry out the...