En la presente investigación se analiza la influencia de la implementación de la Norma ISO 9001:2015 sobre el sistema de gestión de calidad de la EPS SEDA HUÁNUCO para el año 2018, esta última variable medida por la satisfacción de los usuarios, el aseguramiento de la calidad del servicio y la mejora global de la empresa. Mediante la aplicación de un cuestionario de encuesta a los trabajadores y utilizando la base de datos de una encuesta aplicada por la propia empresa, y el análisis de correlaciones; hallamos evidencia que muestra la influencia significativa que tiene dicha Norma sobre el buen desenvolvimiento de la empresa en la actualidad.

Objective. To analyze the influence of the implementation of the ISO 9001:2015 Standard on the quality management system of the sanitation services provider company of the Huanuco region (EPS SEDA-Huanuco) for the year 2018. Methods. Due to its purpose, the research was characterized as basic. It had a descriptive-correlational level and adopted a non-experimental design. The data were obtained in two ways: (i) application of a survey questionnaire addressed to the operational and administrative personnel and senior management of the EPS; (ii) the database on user satisfaction applied by the EPS itself. On this basis, correlations between the variables were estimated. Results. Evidence was found indicating that the implementation of ISO 9001 has a positive relationship with user satisfaction (rho=0.81), service quality assurance (rho=0.78) and overall EPS improvement (rho=0.82) during 20...