The main objective of this research work is to determine the extent to which corporate social responsibility influences the institutional image perceived by customers of Tacna financial institutions, year 2017. Study Basic and correlational type, non-experimental design. The sample consisted of 381 clients from financial institutions: Banco de Crédito del Perú, BBVA Continental, Scotiabank and Interbank. It was found that corporate social responsibility influences the institutional image perceived by clients (p = 0.010); the economic balance does not influence the institutional image perceived by clients (p = 0.209); the social balance influences the institutional image perceived by clients (p = 0.048); and the environmental balance does not influence the institutional image perceived by clients (p = 0.749). 57.9% of the clients consider that the corporate social responsibility they re...

The document that is presented addresses the problem of frequent deviations that occur in the management of projects, poor execution of work in time. Cost and specifications, which finally marks the planned utilities for the projects, as well as the consequent dissatisfaction of the clients that as a client usually does not perform a control task but rather leaves all the activities to the supervisor and this entails no Take action before the events occur. All this is basically linked to the ¡nadequate supervision and execution of work in the construction processes by the companies, that is, do not count or apply a method, system to carry the work properly. The main objective of this work is to develop an integrated system of Process Management for the client (public entity), all from the compatibility of the technical file completed and approved to then move on to the elaboration of th...

The main objective of this research work is to determine the extent to which corporate social responsibility influences the institutional image perceived by customers of Tacna financial institutions, year 2017. Study Basic and correlational type, non-experimental design. The sample consisted of 381 clients from financial institutions: Banco de Crédito del Perú, BBVA Continental, Scotiabank and Interbank. It was found that corporate social responsibility influences the institutional image perceived by clients (p = 0.010); the economic balance does not influence the institutional image perceived by clients (p = 0.209); the social balance influences the institutional image perceived by clients (p = 0.048); and the environmental balance does not influence the institutional image perceived by clients (p = 0.749). 57.9% of the clients consider that the corporate social responsibility they re...

The document that is presented addresses the problem of frequent deviations that occur in the management of projects, poor execution of work in time. Cost and specifications, which finally marks the planned utilities for the projects, as well as the consequent dissatisfaction of the clients that as a client usually does not perform a control task but rather leaves all the activities to the supervisor and this entails no Take action before the events occur. All this is basically linked to the ¡nadequate supervision and execution of work in the construction processes by the companies, that is, do not count or apply a method, system to carry the work properly. The main objective of this work is to develop an integrated system of Process Management for the client (public entity), all from the compatibility of the technical file completed and approved to then move on to the elaboration of th...

La presente tesis tiene como objetivo principal determinar la relación entre las habilidades de gestión del funcionario y la actitud laboral del personal de la Municipalidad Distrital de Ilabaya, en el año 2016, el tipo de investigación fue básico, de nivel correlacional; y se consideró un diseño no experimental, de enfoque cuantitativo; para lo cual, se trabajó con una muestra de 66 trabajadores administrativos; se encontró que existe relación directa entre las habilidades de gestión del funcionario y la actitud laboral del personal; siendo la habilidad más destacada, el “Manejo de conflictos”, y la habilidad focalizada a reforzar fue la “Promoción y desarrollo del personal”. También se encontró que existe relación directa entre las habilidades de gestión del funcionario y: la actitud laboral hacia los compañeros de trabajo, hacia la organización, y hacia la d...

El presente trabajo de investigación tiene como objetivo principal el determinar en qué medida la responsabilidad social empresarial influye en la imagen institucional que perciben los clientes de las entidades financieras de Tacna, año 2017; de tipo básico de nivel correlacional, de diseño no experimental, la muestra fue de 381 clientes de las instituciones financieras: Banco de Crédito del Perú, BBVA Continental, Scotiabank e Interbank. Se encontró que la responsabilidad social empresarial influye en la imagen institucional que perciben los clientes (valor de chi-cuadrado = 6,698 y valor p = 0,010); el balance económico no influye en la imagen institucional que perciben los clientes (valor de chi-cuadrado = 1,579 y valor p = 0,209); el balance social influye en la imagen institucional que perciben los clientes (valor de chi-cuadrado = 3,893 y valor p = 0,048); y el balance amb...

The main objective of this research work is to determine the extent to which corporate social responsibility influences the institutional image perceived by customers of Tacna financial institutions, year 2017. Study Basic and correlational type, non-experimental design. The sample consisted of 381 clients from financial institutions: Banco de Crédito del Perú, BBVA Continental, Scotiabank and Interbank. It was found that corporate social responsibility influences the institutional image perceived by clients (p = 0.010); the economic balance does not influence the institutional image perceived by clients (p = 0.209); the social balance influences the institutional image perceived by clients (p = 0.048); and the environmental balance does not influence the institutional image perceived by clients (p = 0.749). 57.9% of the clients consider that the corporate social responsibility they re...

The document that is presented addresses the problem of frequent deviations that occur in the management of projects, poor execution of work in time. Cost and specifications, which finally marks the planned utilities for the projects, as well as the consequent dissatisfaction of the clients that as a client usually does not perform a control task but rather leaves all the activities to the supervisor and this entails no Take action before the events occur. All this is basically linked to the ¡nadequate supervision and execution of work in the construction processes by the companies, that is, do not count or apply a method, system to carry the work properly. The main objective of this work is to develop an integrated system of Process Management for the client (public entity), all from the compatibility of the technical file completed and approved to then move on to the elaboration of th...