La presente investigación presentó como objetivo general proponer estrategias de accesibilidad a la información para fortalecer la calidad del servicio en la Universidad Estatal Amazónica 2023. Aquel estudio, de diseño no experimental, descriptivo, explicativo, propositivo, con la aplicación de encuestas dirigidas a 371 estudiantes de grado de la Facultad de Ciencias de la Vida y la utilización de dos guías de observación destinadas a diagnosticar el nivel de cumplimiento de la normativa referente a la gestión documental en la unidad encargada emitir las directrices para el tratamiento de la información a nivel institucional, así como el área que centraliza los procesos académicos, precisó como resultados, a través del coeficiente de Spearman, correlación positiva y muy fuerte con un Rho = 0,859 y un nivel de significancia del 0,000 (p < 0,05) entre las variables estrate...

This analysis focuses on the effectiveness of government policies in the field of health, specifically in a difficult-to-access region of the Ecuadorian Amazon, classified as type A. It also seeks to uncover the categories and dimensions that intervene in this process. According to the data obtained, 78.8% of the public officials surveyed perceive that public policies present an insufficient level. Of these, 36.4% rate health services as regular, 45.5% consider that infrastructure and equipment are deficient, 33.3% believe that the service portfolio is insufficient, and 66.7% believe that leadership is insufficient. It is concluded that if public policies are oriented and focused more effectively towards difficult-to-access areas type A and B, it will be possible to improve health services, guarantee the service through better infrastructure and equipment, and promote better leadership b...

The modernization of governmental systems through digitization is a matter of utmost importance today. This shift towards digital aims to update and improve the quality of services they provide to citizens. Therefore, this research has the general objective of proposing accessibility strategies to information to strengthen the quality of service at the UEA in Ecuador, 2023. Methodologically, it is framed in a positivist paradigm, quantitative approach, with a non-experimental design, a descriptive cross-sectional design was used, which involved measuring the variables once and analyzing the results at a specific time. In this context, the study population consisted of 1,343 undergraduate students from the Faculty of Life Sciences at the UEA, including the careers of Environmental Engineering, Tourism, and Biology. The sample calculation yielded a total of 371 students. The distribution o...