Municipalities in Mazandaran province (Iran), like other service organizations, are working within legal frameworks. In light of the increasing importance of customer satisfaction and respect in municipalities, the objective of this article is to identify and evaluate indicators of social factors that affect the quality of educational services. The statistical population of the present study included experts and university professors in the Mazandaran province. 15 people were selected by a non-random sampling method. Based on previous studies, research literature, and interviews conducted, the questionnaire was designed and approved. Of 36 questions on social factors that affect the quality of educational services, 7 were related to the quality of educational services. The examination of the items of the questionnaire was carried out with the Delphi technique approach and the suitability...

Municipalities in Mazandaran province (Iran), like other service organizations, are working within legal frameworks. In light of the increasing importance of customer satisfaction and respect in municipalities, the objective of this article is to identify and evaluate indicators of social factors that affect the quality of educational services. The statistical population of the present study included experts and university professors in the Mazandaran province. 15 people were selected by a non-random sampling method. Based on previous studies, research literature, and interviews conducted, the questionnaire was designed and approved. Of 36 questions on social factors that affect the quality of educational services, 7 were related to the quality of educational services. The examination of the items of the questionnaire was carried out with the Delphi technique approach and the suitability...