Nuestro modelo de economía social de mercado, alberga diversos principios constitucionales de orden patrimonial en la Constitución Política del Perú (a futuro, la/nuestra Constitución), entre los que destacan la tutela y salvaguarda de los intereses de los consumidores y motivó que se creara un sistema normativo y jurisprudencial que se desarrolla a partir de la Ley Nro. 29571, Código de Protección y Defensa del Consumidor (para todo efecto práctico, en lo sucesivo, el Código, nuestro Código o norma objeto de estudio). Esta norma, estipula los contenidos que articulan, desarrollan, enmarcan y fundamentan la práctica jurisprudencial e institucional del Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual (a futuro, el Indecopi) en materia de consumo a nivel nacional. Sin embargo, en las últimas tres décadas, la práctica jurispruden...

This research will analyze the scopes ofthe acceptance and the recognition of the administrative liability of the supplier in the framework of an administrative proceeding against the infringement of the duty of suitability, from the insertion of new legal bodies that redirected the practice of the system of consumer protection and defense in Peru. Consequently, our purpose will be developed under a normative, hermeneutic and jurisprudential approach, from the evaluation of the various pronouncements of the Specialized Chamber on Consumer Protection of Indecopi in the period from 2012 to 2021.

Over the past few years, some Indecopi decision-making bodies specialized in consumer protection have requested information from various financial entities about the passive operations of complaining consumers, within the framework of a sanctioning administrative procedure. This requirement is legally invalid, as it violates the pro hominem constitutional principle, the material truth principle and the consent principle in matters of personal data. However, if the financial entity provides said information in the context indicated above, it could not be penalized, since one of the exemptions from liability provided in the General Administrative Procedure Law would be configured.