This article is a descriptive bibliographic review related to the use of Problem Based Learning (PBL) in Higher Education in the last five years, from 2017 to 2021. The main objective of this review is focused on a bibliometric analysis to state PBL definitions, advantages and application in different study fields. Based on the aforementioned, it is possible to contrast and report if this new strategy is likely to be implemented in universities. The methodology used was a systematic and analytic review of different information found in databases, repositories and indexed journals among others such as Alicia, Dialnet, Google Scholar, Scielo, Scopus and Web of Science. The search criteria were originality, open access and international outreach.

Determina la relación entre la planificación estratégica y el servicio educativo en estudiantes Facultad psicología. Se aplicó cuestionarios a 168 estudiantes los cuales fueron validados por expertos y confiabilidad mediante prueba piloto. Los resultados se obtuvieron mediante el SPSS. Nivel descriptivo, muestra tablas estadísticas; Inferencial, análisis estadística paramétrica, de Pearson margen de error 0,05. Los resultados demuestran las variables se relacionan de manera directa, moderada y significativa, conforme las opiniones de estudiantes. Por otro lado variable planificación estratégica, se correlaciona significativamente con dimensiones del servicio educativo.

To reach the quality of education, we must consider that, the most important thing is customer satisfaction, with the lowest possible cost, that the quality process begins with the detection of problems and limitations by the managers of the campuses since quality management is based on the continuous development of comprehensive plans, not on the execution of simple isolated or specific actions. Investigate the objective: Determine the relationship between strategic planning and the quality of educational service in students of the Faculty of Psychology of the Federico Villarreal University. The work sample consisted of 168 students to whom two questionnaires were applied to measure the variables strategic planning and quality of the educational service, instruments that passed through the validity of expert judgment and reliability through a pilot sample. The results were analyzed usin...