Service Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sector

Descripción del Articulo

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
Detalles Bibliográficos
Autores: Bobadilla, Renato, Mendez, Alejandra, Viacava, Gino, Raymundo, Carlos, Moguerza, Javier M.
Formato: artículo
Fecha de Publicación:2019
Institución:Universidad Peruana de Ciencias Aplicadas
Repositorio:UPC-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorioacademico.upc.edu.pe:10757/656246
Enlace del recurso:http://hdl.handle.net/10757/656246
Nivel de acceso:acceso embargado
Materia:5S management
Change management
Knowledge management
Process management
Service models based on IT outsourcing
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network_name_str UPC-Institucional
repository_id_str 2670
dc.title.en_US.fl_str_mv Service Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sector
title Service Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sector
spellingShingle Service Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sector
Bobadilla, Renato
5S management
Change management
Knowledge management
Process management
Service models based on IT outsourcing
title_short Service Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sector
title_full Service Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sector
title_fullStr Service Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sector
title_full_unstemmed Service Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sector
title_sort Service Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sector
author Bobadilla, Renato
author_facet Bobadilla, Renato
Mendez, Alejandra
Viacava, Gino
Raymundo, Carlos
Moguerza, Javier M.
author_role author
author2 Mendez, Alejandra
Viacava, Gino
Raymundo, Carlos
Moguerza, Javier M.
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Bobadilla, Renato
Mendez, Alejandra
Viacava, Gino
Raymundo, Carlos
Moguerza, Javier M.
dc.subject.en_US.fl_str_mv 5S management
Change management
Knowledge management
Process management
Service models based on IT outsourcing
topic 5S management
Change management
Knowledge management
Process management
Service models based on IT outsourcing
description El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
publishDate 2019
dc.date.accessioned.none.fl_str_mv 2021-05-31T15:45:42Z
dc.date.available.none.fl_str_mv 2021-05-31T15:45:42Z
dc.date.issued.fl_str_mv 2019-01-01
dc.type.en_US.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.issn.none.fl_str_mv 21945357
dc.identifier.doi.none.fl_str_mv 10.1007/978-3-030-20454-9_32
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/10757/656246
dc.identifier.journal.en_US.fl_str_mv Advances in Intelligent Systems and Computing
dc.identifier.eid.none.fl_str_mv 2-s2.0-85067676648
dc.identifier.scopusid.none.fl_str_mv SCOPUS_ID:85067676648
dc.identifier.isni.none.fl_str_mv 0000 0001 2196 144X
identifier_str_mv 21945357
10.1007/978-3-030-20454-9_32
Advances in Intelligent Systems and Computing
2-s2.0-85067676648
SCOPUS_ID:85067676648
0000 0001 2196 144X
url http://hdl.handle.net/10757/656246
dc.language.iso.en_US.fl_str_mv eng
language eng
dc.relation.url.en_US.fl_str_mv https://link.springer.com/chapter/10.1007/978-3-030-20454-9_32
dc.rights.en_US.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.en_US.fl_str_mv application/pdf
application/html
dc.publisher.en_US.fl_str_mv Springer Verlag
dc.source.es_PE.fl_str_mv Universidad Peruana de Ciencias Aplicadas (UPC)
Repositorio Académico - UPC
dc.source.none.fl_str_mv reponame:UPC-Institucional
instname:Universidad Peruana de Ciencias Aplicadas
instacron:UPC
instname_str Universidad Peruana de Ciencias Aplicadas
instacron_str UPC
institution UPC
reponame_str UPC-Institucional
collection UPC-Institucional
dc.source.journaltitle.none.fl_str_mv Advances in Intelligent Systems and Computing
dc.source.volume.none.fl_str_mv 965
dc.source.beginpage.none.fl_str_mv 311
dc.source.endpage.none.fl_str_mv 321
bitstream.url.fl_str_mv https://repositorioacademico.upc.edu.pe/bitstream/10757/656246/1/license.txt
bitstream.checksum.fl_str_mv 8a4605be74aa9ea9d79846c1fba20a33
bitstream.checksumAlgorithm.fl_str_mv MD5
repository.name.fl_str_mv Repositorio académico upc
repository.mail.fl_str_mv upc@openrepository.com
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spelling b65461855edec77a7837c1235db3fefb3009f1c32f73008b0d92cfb482f16a417153009fa11dc6cf64806e3063a7c4928064ce500f1b29165990ab4ce165cbf28f5e4ccd9500eab45c535b46774d53b19b94802aaba8500Bobadilla, RenatoMendez, AlejandraViacava, GinoRaymundo, CarlosMoguerza, Javier M.2021-05-31T15:45:42Z2021-05-31T15:45:42Z2019-01-012194535710.1007/978-3-030-20454-9_32http://hdl.handle.net/10757/656246Advances in Intelligent Systems and Computing2-s2.0-85067676648SCOPUS_ID:850676766480000 0001 2196 144XEl texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.In the current market, small- and medium-sized companies (SMEs) face losses due to poor process control. The core activities of information technology (IT) outsourcing service companies are to provide outsourcing services related to technology and information control, which is why it is crucial to work with standardized, efficient processes, to not affect the main process and resources involved. In this document, a case study of an SME is evaluated, related to a deficient billing process, which is not able to fulfill all of its orders. To solve the problem, we propose an IT outsourcing service model, based on the management of processes, knowledge, and change. After the model was validated, it was evidenced that it allowed the integration and finalization of the services provided by the company, increasing the monthly income by 80%.application/pdfapplication/htmlengSpringer Verlaghttps://link.springer.com/chapter/10.1007/978-3-030-20454-9_32info:eu-repo/semantics/embargoedAccessUniversidad Peruana de Ciencias Aplicadas (UPC)Repositorio Académico - UPCAdvances in Intelligent Systems and Computing965311321reponame:UPC-Institucionalinstname:Universidad Peruana de Ciencias Aplicadasinstacron:UPC5S managementChange managementKnowledge managementProcess managementService models based on IT outsourcingService Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sectorinfo:eu-repo/semantics/articleLICENSElicense.txtlicense.txttext/plain; charset=utf-81748https://repositorioacademico.upc.edu.pe/bitstream/10757/656246/1/license.txt8a4605be74aa9ea9d79846c1fba20a33MD51false10757/656246oai:repositorioacademico.upc.edu.pe:10757/6562462021-05-31 15:45:43.653Repositorio académico upcupc@openrepository.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Service Model Based on Information Technology Outsourcing for the Reduction of Unfulfilled Orders in an SME of the Peruvian IT Sector
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