The objective of this study is to know the association between teaching techno-stress and the perception of the quality of service within a Peruvian university. The psychophysiological disturbances that technological means could be causing when coming into contact with workers are analyzed as part of the impact of new technologies in work spaces. In this sense, a quantitative and non-experimental investigation was carried out in which data were collected through the application of two instruments: the Red Questionnaire (2004) which contains 16 items linked to techno-stress and the ServQual Model with 22 items which measured the perception of the quality of service. Both instruments passed the reliability test through the Cronbach's alpha coefficient, obtaining a value of, 891 and, 911, respectively. Through probabilistic sampling, 154 teachers were considered as samples. For the descript...

The systematization of a relevant experience such as the training of 21 in-service teachers with the use of an action-research component was aimed at documenting and writing what happened, as well as explaining the results achieved as a result of the intervention. The aim was to interpret the experience critically, to learn from it and improve future practice. The study used qualitative and quantitative analysis techniques. The results suggest that the component favored teachers to question their own beliefs about teaching and strengthen their abilities to make teaching problematic. They also suggest that these changes occur in training events that include spaces for reflection and discussion about beliefs and practices.