Recovery satisfaction construct and construct-related: assessment measurement from item response theory

• Autores: Hernani Merino, Martín, Isabella, Giuliana, Tarazona Vargas, Enver Gerald, Mazzon, José Afonso
• Formato: artículo
• Fecha de Publicación: 2019
• Institución: Universidad del Pacífico
• Repositorio: UP-Institucional
• Lenguaje: inglés
• OAI Identifier: oai:repositorio.up.edu.pe:11354/2563
• Enlace del recurso: http://hdl.handle.net/11354/2563; https://doi.org/10.21678/jb.2019.1137
• Nivel de acceso: acceso abierto
• Materia: Satisfacción del cliente; Teoría de respuesta al ítem; https://purl.org/pe-repo/ocde/ford#5.02.04

Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a methodological approach that helps measure items, we evaluated some constructs related to it. Results, limitations and future research are discussed.