Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score

Descripción del Articulo

El texto completo de este trabajo no está disponible en el Repositorio Académico UPN por restricciones de la casa editorial donde ha sido publicado.
Detalles Bibliográficos
Autores: Oblitas Cruz, Jimy, Escobedo Moreno, Elvira, Castro Silupu, Wilson
Formato: objeto de conferencia
Fecha de Publicación:2020
Institución:Universidad Privada del Norte
Repositorio:UPN-Institucional
Lenguaje:alemán
OAI Identifier:oai:repositorio.upn.edu.pe:11537/26894
Enlace del recurso:https://hdl.handle.net/11537/26894
https://doi.org/10.1109/SHIRCON48091.2019.9024870
Nivel de acceso:acceso abierto
Materia:Acreditación universitaria
Calidad de la educación
Calidad de la enseñanza
Ingeniería
https://purl.org/pe-repo/ocde/ford#2.11.04
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dc.title.es_PE.fl_str_mv Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score
title Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score
spellingShingle Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score
Oblitas Cruz, Jimy
Acreditación universitaria
Calidad de la educación
Calidad de la enseñanza
Ingeniería
https://purl.org/pe-repo/ocde/ford#2.11.04
title_short Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score
title_full Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score
title_fullStr Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score
title_full_unstemmed Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score
title_sort Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score
author Oblitas Cruz, Jimy
author_facet Oblitas Cruz, Jimy
Escobedo Moreno, Elvira
Castro Silupu, Wilson
author_role author
author2 Escobedo Moreno, Elvira
Castro Silupu, Wilson
author2_role author
author
dc.contributor.author.fl_str_mv Oblitas Cruz, Jimy
Escobedo Moreno, Elvira
Castro Silupu, Wilson
dc.subject.es_PE.fl_str_mv Acreditación universitaria
Calidad de la educación
Calidad de la enseñanza
Ingeniería
topic Acreditación universitaria
Calidad de la educación
Calidad de la enseñanza
Ingeniería
https://purl.org/pe-repo/ocde/ford#2.11.04
dc.subject.ocde.es_PE.fl_str_mv https://purl.org/pe-repo/ocde/ford#2.11.04
description El texto completo de este trabajo no está disponible en el Repositorio Académico UPN por restricciones de la casa editorial donde ha sido publicado.
publishDate 2020
dc.date.accessioned.none.fl_str_mv 2021-06-21T04:05:43Z
dc.date.available.none.fl_str_mv 2021-06-21T04:05:43Z
dc.date.issued.fl_str_mv 2020-02-05
dc.type.es_PE.fl_str_mv info:eu-repo/semantics/conferenceObject
format conferenceObject
dc.identifier.citation.es_PE.fl_str_mv Oblitas, J., Escobedo, E. & Castro, W. (2020). Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score, 1-4. https://doi.org/10.1109/SHIRCON48091.2019.9024870
dc.identifier.uri.none.fl_str_mv https://hdl.handle.net/11537/26894
dc.identifier.journal.es_PE.fl_str_mv IEEE Sciences and Humanities International Research Conference (SHIRCON)
dc.identifier.doi.none.fl_str_mv https://doi.org/10.1109/SHIRCON48091.2019.9024870
identifier_str_mv Oblitas, J., Escobedo, E. & Castro, W. (2020). Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score, 1-4. https://doi.org/10.1109/SHIRCON48091.2019.9024870
IEEE Sciences and Humanities International Research Conference (SHIRCON)
url https://hdl.handle.net/11537/26894
https://doi.org/10.1109/SHIRCON48091.2019.9024870
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language deu
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dc.rights.uri.*.fl_str_mv https://creativecommons.org/licenses/by-nc-sa/3.0/us/
eu_rights_str_mv openAccess
rights_invalid_str_mv Atribución-NoComercial-CompartirIgual 3.0 Estados Unidos de América
https://creativecommons.org/licenses/by-nc-sa/3.0/us/
dc.format.es_PE.fl_str_mv application/pdf
dc.publisher.es_PE.fl_str_mv IEEE
dc.publisher.country.es_PE.fl_str_mv PE
dc.source.es_PE.fl_str_mv Universidad Privada del Norte
Repositorio Institucional - UPN
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spelling Oblitas Cruz, JimyEscobedo Moreno, ElviraCastro Silupu, Wilson2021-06-21T04:05:43Z2021-06-21T04:05:43Z2020-02-05Oblitas, J., Escobedo, E. & Castro, W. (2020). Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score, 1-4. https://doi.org/10.1109/SHIRCON48091.2019.9024870https://hdl.handle.net/11537/26894IEEE Sciences and Humanities International Research Conference (SHIRCON)https://doi.org/10.1109/SHIRCON48091.2019.9024870El texto completo de este trabajo no está disponible en el Repositorio Académico UPN por restricciones de la casa editorial donde ha sido publicado.ABSTRACT The objective of the research is focused on the understanding of the effect of the improvement plans executed by the accreditation of Engineering careers under the SINEACE model in the perception of quality of the university service by using the Net Promoter Score as an indicator. An exploratory study was carried out in four consecutive years, which evidenced the satisfaction of educational quality by the students, before and after the accreditation process. The results obtained allow us to affirm that there was a significant increase in student satisfaction (P-value = 0.017), being possible to conclude that there is an effect of the processes implemented under the model of career accreditation and the satisfaction of students on academic quality.Revisión por paresCajamarcaapplication/pdfdeuIEEEPEinfo:eu-repo/semantics/openAccessAtribución-NoComercial-CompartirIgual 3.0 Estados Unidos de Américahttps://creativecommons.org/licenses/by-nc-sa/3.0/us/Universidad Privada del NorteRepositorio Institucional - UPNreponame:UPN-Institucionalinstname:Universidad Privada del Norteinstacron:UPNAcreditación universitariaCalidad de la educaciónCalidad de la enseñanzaIngenieríahttps://purl.org/pe-repo/ocde/ford#2.11.04Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Scoreinfo:eu-repo/semantics/conferenceObjectCC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; charset=utf-81037https://repositorio.upn.edu.pe/bitstream/11537/26894/1/license_rdf80294ba9ff4c5b4f07812ee200fbc42fMD51LICENSElicense.txtlicense.txttext/plain; charset=utf-81748https://repositorio.upn.edu.pe/bitstream/11537/26894/2/license.txt8a4605be74aa9ea9d79846c1fba20a33MD5211537/26894oai:repositorio.upn.edu.pe:11537/268942021-06-20 23:05:48.485Repositorio Institucional UPNjordan.rivero@upn.edu.peTk9URTogUExBQ0UgWU9VUiBPV04gTElDRU5TRSBIRVJFClRoaXMgc2FtcGxlIGxpY2Vuc2UgaXMgcHJvdmlkZWQgZm9yIGluZm9ybWF0aW9uYWwgcHVycG9zZXMgb25seS4KCk5PTi1FWENMVVNJVkUgRElTVFJJQlVUSU9OIExJQ0VOU0UKCkJ5IHNpZ25pbmcgYW5kIHN1Ym1pdHRpbmcgdGhpcyBsaWNlbnNlLCB5b3UgKHRoZSBhdXRob3Iocykgb3IgY29weXJpZ2h0Cm93bmVyKSBncmFudHMgdG8gRFNwYWNlIFVuaXZlcnNpdHkgKERTVSkgdGhlIG5vbi1leGNsdXNpdmUgcmlnaHQgdG8gcmVwcm9kdWNlLAp0cmFuc2xhdGUgKGFzIGRlZmluZWQgYmVsb3cpLCBhbmQvb3IgZGlzdHJpYnV0ZSB5b3VyIHN1Ym1pc3Npb24gKGluY2x1ZGluZwp0aGUgYWJzdHJhY3QpIHdvcmxkd2lkZSBpbiBwcmludCBhbmQgZWxlY3Ryb25pYyBmb3JtYXQgYW5kIGluIGFueSBtZWRpdW0sCmluY2x1ZGluZyBidXQgbm90IGxpbWl0ZWQgdG8gYXVkaW8gb3IgdmlkZW8uCgpZb3UgYWdyZWUgdGhhdCBEU1UgbWF5LCB3aXRob3V0IGNoYW5naW5nIHRoZSBjb250ZW50LCB0cmFuc2xhdGUgdGhlCnN1Ym1pc3Npb24gdG8gYW55IG1lZGl1bSBvciBmb3JtYXQgZm9yIHRoZSBwdXJwb3NlIG9mIHByZXNlcnZhdGlvbi4KCllvdSBhbHNvIGFncmVlIHRoYXQgRFNVIG1heSBrZWVwIG1vcmUgdGhhbiBvbmUgY29weSBvZiB0aGlzIHN1Ym1pc3Npb24gZm9yCnB1cnBvc2VzIG9mIHNlY3VyaXR5LCBiYWNrLXVwIGFuZCBwcmVzZXJ2YXRpb24uCgpZb3UgcmVwcmVzZW50IHRoYXQgdGhlIHN1Ym1pc3Npb24gaXMgeW91ciBvcmlnaW5hbCB3b3JrLCBhbmQgdGhhdCB5b3UgaGF2ZQp0aGUgcmlnaHQgdG8gZ3JhbnQgdGhlIHJpZ2h0cyBjb250YWluZWQgaW4gdGhpcyBsaWNlbnNlLiBZb3UgYWxzbyByZXByZXNlbnQKdGhhdCB5b3VyIHN1Ym1pc3Npb24gZG9lcyBub3QsIHRvIHRoZSBiZXN0IG9mIHlvdXIga25vd2xlZGdlLCBpbmZyaW5nZSB1cG9uCmFueW9uZSdzIGNvcHlyaWdodC4KCklmIHRoZSBzdWJtaXNzaW9uIGNvbnRhaW5zIG1hdGVyaWFsIGZvciB3aGljaCB5b3UgZG8gbm90IGhvbGQgY29weXJpZ2h0LAp5b3UgcmVwcmVzZW50IHRoYXQgeW91IGhhdmUgb2J0YWluZWQgdGhlIHVucmVzdHJpY3RlZCBwZXJtaXNzaW9uIG9mIHRoZQpjb3B5cmlnaHQgb3duZXIgdG8gZ3JhbnQgRFNVIHRoZSByaWdodHMgcmVxdWlyZWQgYnkgdGhpcyBsaWNlbnNlLCBhbmQgdGhhdApzdWNoIHRoaXJkLXBhcnR5IG93bmVkIG1hdGVyaWFsIGlzIGNsZWFybHkgaWRlbnRpZmllZCBhbmQgYWNrbm93bGVkZ2VkCndpdGhpbiB0aGUgdGV4dCBvciBjb250ZW50IG9mIHRoZSBzdWJtaXNzaW9uLgoKSUYgVEhFIFNVQk1JU1NJT04gSVMgQkFTRUQgVVBPTiBXT1JLIFRIQVQgSEFTIEJFRU4gU1BPTlNPUkVEIE9SIFNVUFBPUlRFRApCWSBBTiBBR0VOQ1kgT1IgT1JHQU5JWkFUSU9OIE9USEVSIFRIQU4gRFNVLCBZT1UgUkVQUkVTRU5UIFRIQVQgWU9VIEhBVkUKRlVMRklMTEVEIEFOWSBSSUdIVCBPRiBSRVZJRVcgT1IgT1RIRVIgT0JMSUdBVElPTlMgUkVRVUlSRUQgQlkgU1VDSApDT05UUkFDVCBPUiBBR1JFRU1FTlQuCgpEU1Ugd2lsbCBjbGVhcmx5IGlkZW50aWZ5IHlvdXIgbmFtZShzKSBhcyB0aGUgYXV0aG9yKHMpIG9yIG93bmVyKHMpIG9mIHRoZQpzdWJtaXNzaW9uLCBhbmQgd2lsbCBub3QgbWFrZSBhbnkgYWx0ZXJhdGlvbiwgb3RoZXIgdGhhbiBhcyBhbGxvd2VkIGJ5IHRoaXMKbGljZW5zZSwgdG8geW91ciBzdWJtaXNzaW9uLgo=
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Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score
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