System of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sector

Descripción del Articulo

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
Detalles Bibliográficos
Autores: Morales-Rojas, Grecia, Uchida-Ore, Kaduo, Sotelo, Fernando, Rojas, José
Formato: artículo
Fecha de Publicación:2021
Institución:Universidad Peruana de Ciencias Aplicadas
Repositorio:UPC-Institucional
Lenguaje:español
OAI Identifier:oai:repositorioacademico.upc.edu.pe:10757/657872
Enlace del recurso:http://hdl.handle.net/10757/657872
Nivel de acceso:acceso embargado
Materia:Compensation and rewards
Human resource management
Professional Growth and Development
SME
Staff turnover
Workload distribution
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network_name_str UPC-Institucional
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dc.title.es_PE.fl_str_mv System of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sector
title System of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sector
spellingShingle System of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sector
Morales-Rojas, Grecia
Compensation and rewards
Human resource management
Professional Growth and Development
SME
Staff turnover
Workload distribution
title_short System of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sector
title_full System of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sector
title_fullStr System of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sector
title_full_unstemmed System of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sector
title_sort System of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sector
author Morales-Rojas, Grecia
author_facet Morales-Rojas, Grecia
Uchida-Ore, Kaduo
Sotelo, Fernando
Rojas, José
author_role author
author2 Uchida-Ore, Kaduo
Sotelo, Fernando
Rojas, José
author2_role author
author
author
dc.contributor.author.fl_str_mv Morales-Rojas, Grecia
Uchida-Ore, Kaduo
Sotelo, Fernando
Rojas, José
dc.subject.es_PE.fl_str_mv Compensation and rewards
Human resource management
Professional Growth and Development
SME
Staff turnover
Workload distribution
topic Compensation and rewards
Human resource management
Professional Growth and Development
SME
Staff turnover
Workload distribution
description El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
publishDate 2021
dc.date.accessioned.none.fl_str_mv 2021-11-02T16:04:13Z
dc.date.available.none.fl_str_mv 2021-11-02T16:04:13Z
dc.date.issued.fl_str_mv 2022-01-01
dc.type.es_PE.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.issn.none.fl_str_mv 23673370
dc.identifier.doi.none.fl_str_mv 10.1007/978-3-030-85540-6_157
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/10757/657872
dc.identifier.eissn.none.fl_str_mv 23673389
dc.identifier.journal.es_PE.fl_str_mv Lecture Notes in Networks and Systems
dc.identifier.eid.none.fl_str_mv 2-s2.0-85115613192
dc.identifier.scopusid.none.fl_str_mv SCOPUS_ID:85115613192
dc.identifier.isni.none.fl_str_mv 0000 0001 2196 144X
identifier_str_mv 23673370
10.1007/978-3-030-85540-6_157
23673389
Lecture Notes in Networks and Systems
2-s2.0-85115613192
SCOPUS_ID:85115613192
0000 0001 2196 144X
url http://hdl.handle.net/10757/657872
dc.language.iso.es_PE.fl_str_mv spa
language spa
dc.relation.url.es_PE.fl_str_mv https://link.springer.com/chapter/10.1007/978-3-030-85540-6_157
dc.rights.es_PE.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.es_PE.fl_str_mv application/html
dc.publisher.es_PE.fl_str_mv Springer Science and Business Media Deutschland GmbH
dc.source.none.fl_str_mv reponame:UPC-Institucional
instname:Universidad Peruana de Ciencias Aplicadas
instacron:UPC
instname_str Universidad Peruana de Ciencias Aplicadas
instacron_str UPC
institution UPC
reponame_str UPC-Institucional
collection UPC-Institucional
dc.source.journaltitle.none.fl_str_mv Lecture Notes in Networks and Systems
dc.source.volume.none.fl_str_mv 319
dc.source.beginpage.none.fl_str_mv 1227
dc.source.endpage.none.fl_str_mv 1234
bitstream.url.fl_str_mv https://repositorioacademico.upc.edu.pe/bitstream/10757/657872/1/license.txt
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repository.name.fl_str_mv Repositorio académico upc
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spelling 2defb92d1e32532c656671be3bb94c2a3002d3d9449e37565136ec70353a49c3d1f3007d11d2c72413d3e2e2456d9fa855ee48349b70264869ebe5db60d2ac3278ea0a500Morales-Rojas, GreciaUchida-Ore, KaduoSotelo, FernandoRojas, José2021-11-02T16:04:13Z2021-11-02T16:04:13Z2022-01-012367337010.1007/978-3-030-85540-6_157http://hdl.handle.net/10757/65787223673389Lecture Notes in Networks and Systems2-s2.0-85115613192SCOPUS_ID:851156131920000 0001 2196 144XEl texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.Staff turnover is a consistent threat for companies, as the cost overrun generated by each rotated employee may be between 80% and 130% of an average salary. In Peru, small and medium-sized companies in the service sector have the highest turnover rate (19%). Therefore, it is necessary to strengthen the management of human talent within such types of enterprises and establish relevant mechanisms to curb or reduce the significant predictors of staff turnover. Thus, this paper proposes a system composed of three processes: Workload Distribution, Professional Growth and Development, Compensation and Rewards. For the conceptual validation, experts agree that the probability of success of the expected results of the system is greater than 75%. It can be concluded from this that the proposed system would reduce the probability of employees of SMEs in the service industry leaving the workplace.application/htmlspaSpringer Science and Business Media Deutschland GmbHhttps://link.springer.com/chapter/10.1007/978-3-030-85540-6_157info:eu-repo/semantics/embargoedAccessCompensation and rewardsHuman resource managementProfessional Growth and DevelopmentSMEStaff turnoverWorkload distributionSystem of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sectorinfo:eu-repo/semantics/articleLecture Notes in Networks and Systems31912271234reponame:UPC-Institucionalinstname:Universidad Peruana de Ciencias Aplicadasinstacron:UPCLICENSElicense.txtlicense.txttext/plain; charset=utf-81748https://repositorioacademico.upc.edu.pe/bitstream/10757/657872/1/license.txt8a4605be74aa9ea9d79846c1fba20a33MD51false10757/657872oai:repositorioacademico.upc.edu.pe:10757/6578722021-11-02 16:04:13.898Repositorio académico upcupc@openrepository.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System of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sector
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