El nivel de cumplimiento de las actividades del plan operativo para medir la gestión de calidad en la subgerencia de tesorería de la municipalidad provincial de Trujillo en el periodo 2014 – 2016

• Autor: Rodríguez Philipps, Kenny Rene
• Formato: tesis de grado
• Fecha de Publicación: 2018
• Institución: Universidad Nacional de Trujillo
• Repositorio: UNITRU-Tesis
• Lenguaje: español
• OAI Identifier: oai:dspace.unitru.edu.pe:20.500.14414/11389
• Enlace del recurso: https://hdl.handle.net/20.500.14414/11389
• Nivel de acceso: acceso abierto
• Materia: Nivel de cumplimiento; Gestión de calidad; Plan operativo

The objective of this study was to determine the level of compliance of the activities of the Operational Plan to measure Quality Management in the Treasury Sub-Department of the Provincial Municipality of Trujillo in the period 2014-2016. The population includes the operational plans, the reports of self-evaluation and the reports of execution of budgets and expenses of the MPT of the years 2014, 2015 and 2016; and the reports generated for the Treasury area of the MPT of those years were taken as a sample. The design of this research is non-experimental, transversal and descriptive and the technique used was the Documentary analysis._x000D_ The research hypothesis is rejected, that is, the level of compliance with the activities of the Operational Plan to measure Quality Management in the Treasury Sub-Department of the Provincial Municipality of Trujillo is not at a high level in the period 2014-2016. However, it is observed that more than 80 percent of the institutional activities of the Treasury Department of the Provincial Municipality of Trujillo have an efficiency level greater than 80%, so it is inferred that the level of compliance with Institutional Activities in global it is at a medium level for that period. It is concluded that of the 14 institutional activities of the 2014 POI, there is an effectiveness of 99.5%, an efficiency of 99.5% and an efficiency of 109.9%. It is also observed that 4 activities did not achieve the goal; while of the 14 institutional activities of the 2015 POI, it showed an effectiveness of 83.7%, an efficiency of 83.7% and an efficiency of 100.5%. It is also observed that 8 activities did not achieve the goal; and For the 2016 POI, an effectiveness of 99.2%, an efficiency of 99.2% and an efficiency of 102.5% are observed. It is also observed that 6 activities did not achieve the goal