Calidad de atención y satisfacción de los usuarios del servicio de odontología del centro de salud Bellavista Nanay 2024

• Autor: Gonzales Vela, Melissa
• Formato: tesis de maestría
• Fecha de Publicación: 2025
• Institución: Universidad Nacional De La Amazonía Peruana
• Repositorio: UNAPIquitos-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unapiquitos.edu.pe:20.500.12737/12223
• Enlace del recurso: https://hdl.handle.net/20.500.12737/12223
• Nivel de acceso: acceso abierto
• Materia: Calidad de atención; Satisfacción de los usuarios; Odontología; https://purl.org/pe-repo/ocde/ford#5.06.02

The purpose of the study was to determine the relationship between the quality of care service and the satisfaction of users of the dental service at the Bellavista Nanay 2024 Health Center. A basic descriptive-correlational study was carried out with a non-experimental design. 326 patients were included, to whom a survey was applied as a tool to collect data. The results concluded that the quality of care at the Bellavista Nanay Health Center is adequate, with an index of 43%. However, users of the dental service indicated that the professional in charge does not always respect treatment times. In addition, when a problem arises, the professional shows a genuine interest in solving it only occasionally. It will also be observed that care sometimes complies with the order of arrival. On the other hand, user satisfaction seemed high, with an index of 45%. Respondents expressed their satisfaction with the state of the facilities and the waiting room, appreciating their appearance and comfort. They also highlighted their satisfaction with the cleanliness and maintenance of the facilities, as well as with the adequate lighting in the place. Finally, a moderately positive rating was identified between the quality of care and user satisfaction, with a coefficient of 0.465. The level of significance obtained was 0.000, being less than 0.01. This indicates a positive relationship between both variables in the dental service of the Bellavista Nanay 2024 Health Center.