La calidad del servicio que brindan las agencias de viajes y turismo al visitante de la ciudad de Iquitos

• Autor: Flores Saavedra, Deysi Viviana
• Formato: tesis de grado
• Fecha de Publicación: 2022
• Institución: Universidad Nacional De La Amazonía Peruana
• Repositorio: UNAPIquitos-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unapiquitos.edu.pe:20.500.12737/8667
• Enlace del recurso: https://hdl.handle.net/20.500.12737/8667
• Nivel de acceso: acceso abierto
• Materia: Turismo; Satisfacción del consumidor; Servicios; Calidad; https://purl.org/pe-repo/ocde/ford#5.02.04

The thesis entitled: "The quality of the service provided by travel and tourism agencies to the visitor of the city of Iquitos", had the purpose of knowing the travel agencies from the study of the Parasuramán model that focuses on quality as a model where five indicators are studied. The method was from a quantitative research approach of applied type and descriptive design. The population was the tourists who requested services in the travel agencies, with an intentional sample of 60 surveys. The data collection instrument was the Survey with 5 satisfaction alternatives of the Likert scale. The results have been processed with the Spss 25 system, the same ones were analyzed, answered the questions, the objectives were met and the hypothesis was demonstrated. Each index was evaluated, obtaining 16 indexes with high rating, 4 with medium, 1 with low and 1 very low, in this way, in the hypothesis it was shown that the quality of service provided by travel and tourism agencies to the visitor is satisfactory.