Programa educativo gestión de conflictos para mejorar las habilidades comunicativas en estudiantes de la Institución Educativa Mariscal Oscar R. Benavides Iquitos 2024

• Autor: Reategui Torres, Gil Romer
• Formato: tesis doctoral
• Fecha de Publicación: 2025
• Institución: Universidad Nacional De La Amazonía Peruana
• Repositorio: UNAPIquitos-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unapiquitos.edu.pe:20.500.12737/12217
• Enlace del recurso: https://hdl.handle.net/20.500.12737/12217
• Nivel de acceso: acceso abierto
• Materia: Gestión de conflictos; Habilidades para la expresión; Gestión de conflicto; https://purl.org/pe-repo/ocde/ford#5.03.01

The purpose of the study was to evaluate the effects of the Conflict Management Educational Program on the improvement of expression skills in students of the I.E. MORB of the city of Iquitos during the year 2024. In the context of a pre-experimental quantitative research with a single group of a population of 460 students and a sample of 54 students It was determined before the application of the program that 96,3% were at a "Poor" level, while only 3,7% were at a "Regular" level. After the application of the program, 72,2% of the participants reached a "Fair" condition and 18,5% reached a "Good" condition, leaving only 9,3% in a "Poor" condition, the normality test shows that the data are not normal (p=0,000). Communication skills, expression skills, observation skills, and empathic relationship skills are significant (p=0,000) It is concluded that the implementation of the Conflict Management Educational Program significantly improves the Expression Skills, Observation Skills and Empathic Relationship Skills in students of the MORB Educational Institution in the city of Iquitos during 2024.