Gestión por procesos y su relación con la calidad de servicio en la empresa Rio Costa Logística Refrigerada, Iquitos 2022

• Autores: Becerra Perdomo, Pool Ernesto, Bicerra Piña, Alexandra de Jesus Johanna
• Formato: tesis de grado
• Fecha de Publicación: 2023
• Institución: Universidad Nacional De La Amazonía Peruana
• Repositorio: UNAPIquitos-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unapiquitos.edu.pe:20.500.12737/9027
• Enlace del recurso: https://hdl.handle.net/20.500.12737/9027
• Nivel de acceso: acceso abierto
• Materia: Mejora de procesos; Gestión; Calidad de la atención; Empresas privadas; https://purl.org/pe-repo/ocde/ford#5.02.04

The objective of this study has been to determine the relationship between process management and service quality in the company Rio Costa Logística Refrigerada, Iquitos 2022, the research is quantitative, non-experimental, descriptive and correlational design. The sample is made up of the clients and the staff of the company, the survey was carried out with a total of 40 people, the result of which has a Pearson correlation value equal to 0.931** and the sigma value (bilateral) which is 0,000. The process management var-iable has three dimensions, a 24-item questionnaire was used; for the quality of service variable, there is a questionnaire with 38 questions, with five di-mensions. After analyzing the dimensions of the variables and according to the response of 70%, we conclude that both variables 1 and 2 have a "Bad" level, which require optimal measures for their improvement. The investiga-tion concludes that there is a significant relationship between process man-agement and service quality in the company Rio Costa Logística Refrigerada, Iquitos 2022.