Inventory management model integrating lean and FLD to increase service level in an automotive retail: an empirical research in Perú

• Autores: Galindo Alvarez, Katia Alessandra, Trigueros Evaristo, Rossy Shirley
• Formato: tesis de grado
• Fecha de Publicación: 2023
• Institución: Universidad de Lima
• Repositorio: ULIMA-Institucional
• Lenguaje: inglés
• OAI Identifier: oai:repositorio.ulima.edu.pe:20.500.12724/19326
• Enlace del recurso: https://hdl.handle.net/20.500.12724/19326
• Nivel de acceso: acceso abierto
• Materia: Industria y comercio del automóvil; Automóviles; Gestión de stock; Producción eficiente; Estándares de desempeño; Automobile industry and trade; Automobiles; Inventory control; Lean manufacturing; Performance standards; https://purl.org/pe-repo/ocde/ford#2.11.04

The automotive industry has had large market penetration; however, there is not optimal retention of these customers, since there is a knowledge gap regarding loyalty strategies, which could impact the level of service offered. It is essential to have good inventory planning and a good distribution of the workshop to meet agreed dates. Also, correct execution of the service, which integrates quality control to avoid problems attributed to defects. This case study proposes a model that integrates Lean Manufacturing, Facility Layout Design, and ABC inventory management, intending to achieve an improvement in the current service. After the implementation of the model, on-time service was increased by 30.55%, reprocessed vehicles were reduced by 6.50%, labor efficiency was increased by 16.66%, open work orders were reduced by 13.79%, and transfer times were reduced by 20.90%.