Aprendizaje organizacional luego de un proceso de licenciamiento de programas de estudio: percepciones y reflexiones

• Autor: González Colunche, Giuliana Antoinette
• Formato: objeto de conferencia
• Fecha de Publicación: 2023
• Institución: Pontificia Universidad Católica del Perú
• Repositorio: PUCP-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.pucp.edu.pe:20.500.14657/199297
• Enlace del recurso: https://repositorio.pucp.edu.pe/index/handle/123456789/199297
• Nivel de acceso: acceso abierto
• Materia: Organizational learning; Institutional capacities; Information management; Aprendizaje organizacional; Capacidades institucionales; https://purl.org/pe-repo/ocde/ford#5.03.00

In the management and direction of educational organizations, the quality of the service provided determines its success or failure as an institution. According to the Inter-American Development Bank (2020), quality assurance in higher education institutions is an area of action that must be addressed from the different management levels to give validity and sustainability to university and technical training in the Latin American region. However, in Peru a unique scenario has developed in which the demand for the educational service at a higher level has increased, with higher enrollment rates year after year, but to the detriment of its quality (Stratedu, 2018). This has repercussions with low satisfaction rates on the part of students, who do not perceive a favorable return on the investment made during their university or technical training (Lavado et al, 2016). In response, the Ministry of Education of Peru, since 2014 and 2016, has started with a national strategy for the achievement of minimum quality standards of the educational service at a higher level, both university and technical, respectively, giving rise to the processes of institutional licensing. Today, the great challenge of licensed educational institutions lies in giving sustainability to the changes made for licensing, as well as opening their doors to a culture of constant change to respond to the demands of the labor market. Given this, the present research work aims to describe the organizational learning of a private higher education technological institute in Lima, after a process of institutional licensing or study programs, from the perspective of its academic coordinators. The approach used is qualitative with a descriptive scope and phenomenological design. In addition, the in-depth interview was applied as a technique, through the interview guide and findings matrix instruments, in order to know and systematize the perceptions of the academic coordinators of three different careers about the learning achieved after a licensing process. of study programs. The sample consisted of three academic coordinators of different study programs with a seniority equal to or greater than 5 years in the institution, added between the period before and after the license. Some results, the institutional capacities of information management, team learning, work specialization, permanent learning and structural strengthening were identified as learning achieved by the institute. Likewise, it is recognized that the educational organization is at an initial level of Organizational Learning, since it does reach the stage of Carrying out through the execution of actions to guide its operation towards continuous improvement of processes, while it has not yet reached the stages of Connect and Integrate, since these executed actions do not reach a learning condition as they do not have a natural and organic functioning, since the presence of external agents that impose quality standards is necessary for the organization to begin to develop. Based on the above, it is concluded that recognizing the stages of organizational learning helps educational organizations to identify their strengths and opportunities for improvement, from which they can propose actions to improve their processes and interactions, thus achieving a capacity of self-regulation that allows them to continue learning autonomously.