Case-Study of Internationalization in Peruvian SMEs

• Autores: Vásquez, Fernando, Doloriert, Clair H.
• Formato: artículo
• Fecha de Publicación: 2011
• Institución: Pontificia Universidad Católica del Perú
• Repositorio: PUCP-Institucional
• Lenguaje: inglés
• OAI Identifier: oai:repositorio.pucp.edu.pe:20.500.14657/194788
• Enlace del recurso: https://repositorio.pucp.edu.pe/index/handle/123456789/194788
• Nivel de acceso: acceso abierto
• Materia: Peru; SME; Customer relationship management (CRM); E-business; Internationalization; https://purl.org/pe-repo/ocde/ford#5.02.04

The aim of the study is to better understand and assess the strategic effectiveness of three Peruvian SMEs, focusing on internationalization and information communication technologies. Through qualitative content and thematic analysis, the authors identify push and pull factors of internationalization and explore e-business tools and technologies. Of the three SMEs, two target the domestic market and consider internationalization as a reactive strategy to home market saturation. The third proactively targets overseas markets. Key barriers include limited expertise and technological resources. A descriptive framework of SME internationalization for the three studied SMEs is proposed that can be used to inform further substantive and correlational inquiry.