Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru Courier

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The problems in the present investigation were the reprocessing and claims for delay; causing low quality, which could be affecting the productivity. Therefore it was necessary to apply a methodology of process improvement, based on tools and statistical thinking, being the Six Sigma methodology and...

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Detalles Bibliográficos
Autor: Ramos Martel, Walter Antonio
Formato: artículo
Fecha de Publicación:2013
Institución:Universidad Nacional Mayor de San Marcos
Repositorio:Revistas - Universidad Nacional Mayor de San Marcos
Lenguaje:español
OAI Identifier:oai:ojs.csi.unmsm:article/11922
Enlace del recurso:https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/11922
Nivel de acceso:acceso abierto
Materia:Reprocessing
delay
quality
productivity
six sigma
Reproceso
demora
calidad
Productividad
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spelling Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru CourierIncremento de la productividad a través de la mejora continua en calidad en la subunidad de procesamiento de datos en una empresa courier: el caso Perú CourierRamos Martel, Walter AntonioReprocessingdelayqualityproductivitysix sigmaReprocesodemoracalidadProductividadsix sigmaThe problems in the present investigation were the reprocessing and claims for delay; causing low quality, which could be affecting the productivity. Therefore it was necessary to apply a methodology of process improvement, based on tools and statistical thinking, being the Six Sigma methodology and its phases (Define, measure, analyze, improve and Control) the best adapted to the case study. After applying the first three phases of this methodology and to be a non-experimental research is determined that the quality improved and productivity also increased, taking a positive economic impact.Los problemas en el presente trabajo de investigación eran el reproceso y reclamos por demora; ocasionando baja calidad, el cual podía estar afectando a la productividad. Por lo cual era necesario aplicar una metodología de mejora de procesos, basado en herramientas y pensamiento estadístico, siendo la Metodología Seis Sigma y sus fases (Definir, Medir, Analizar, Mejorar y Controlar) la que mejor se adaptaba al caso de estudio. Tras aplicar las tres primeras fases de esta metodología y al ser una investigación no experimental se determina que la calidad mejoró y la productividad también se incrementó, teniendo un impacto económico positivo.Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos2013-12-18info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/1192210.15381/idata.v16i2.11922Industrial Data; Vol. 16 No. 2 (2013); 59-66Industrial Data; Vol. 16 Núm. 2 (2013); 59-661810-99931560-9146reponame:Revistas - Universidad Nacional Mayor de San Marcosinstname:Universidad Nacional Mayor de San Marcosinstacron:UNMSMspahttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/11922/10667Derechos de autor 2013 Walter Antonio Ramos Martelhttps://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccessoai:ojs.csi.unmsm:article/119222021-07-14T10:15:10Z
dc.title.none.fl_str_mv Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru Courier
Incremento de la productividad a través de la mejora continua en calidad en la subunidad de procesamiento de datos en una empresa courier: el caso Perú Courier
title Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru Courier
spellingShingle Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru Courier
Ramos Martel, Walter Antonio
Reprocessing
delay
quality
productivity
six sigma
Reproceso
demora
calidad
Productividad
six sigma
title_short Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru Courier
title_full Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru Courier
title_fullStr Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru Courier
title_full_unstemmed Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru Courier
title_sort Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru Courier
dc.creator.none.fl_str_mv Ramos Martel, Walter Antonio
author Ramos Martel, Walter Antonio
author_facet Ramos Martel, Walter Antonio
author_role author
dc.subject.none.fl_str_mv Reprocessing
delay
quality
productivity
six sigma
Reproceso
demora
calidad
Productividad
six sigma
topic Reprocessing
delay
quality
productivity
six sigma
Reproceso
demora
calidad
Productividad
six sigma
description The problems in the present investigation were the reprocessing and claims for delay; causing low quality, which could be affecting the productivity. Therefore it was necessary to apply a methodology of process improvement, based on tools and statistical thinking, being the Six Sigma methodology and its phases (Define, measure, analyze, improve and Control) the best adapted to the case study. After applying the first three phases of this methodology and to be a non-experimental research is determined that the quality improved and productivity also increased, taking a positive economic impact.
publishDate 2013
dc.date.none.fl_str_mv 2013-12-18
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/11922
10.15381/idata.v16i2.11922
url https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/11922
identifier_str_mv 10.15381/idata.v16i2.11922
dc.language.none.fl_str_mv spa
language spa
dc.relation.none.fl_str_mv https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/11922/10667
dc.rights.none.fl_str_mv Derechos de autor 2013 Walter Antonio Ramos Martel
https://creativecommons.org/licenses/by-nc-sa/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Derechos de autor 2013 Walter Antonio Ramos Martel
https://creativecommons.org/licenses/by-nc-sa/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos
publisher.none.fl_str_mv Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos
dc.source.none.fl_str_mv Industrial Data; Vol. 16 No. 2 (2013); 59-66
Industrial Data; Vol. 16 Núm. 2 (2013); 59-66
1810-9993
1560-9146
reponame:Revistas - Universidad Nacional Mayor de San Marcos
instname:Universidad Nacional Mayor de San Marcos
instacron:UNMSM
instname_str Universidad Nacional Mayor de San Marcos
instacron_str UNMSM
institution UNMSM
reponame_str Revistas - Universidad Nacional Mayor de San Marcos
collection Revistas - Universidad Nacional Mayor de San Marcos
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 13.95948
Increased productivity through continuous improvement in quality in the sub data processing unit in a company courier: the case Peru Courier
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