Relationship between Years of Service and Dimensions of Organizational Citizenship Behavior in Peruvian Operators: A Convergent Network Analysis

• Autores: Flores-Torres, Betsy Lucerito, Ríos Trujillo, Denis
• Formato: artículo
• Fecha de Publicación: 2024
• Institución: Universidad Nacional Mayor de San Marcos
• Repositorio: Revistas - Universidad Nacional Mayor de San Marcos
• Lenguaje: español
• OAI Identifier: oai:revistasinvestigacion.unmsm.edu.pe:article/28149
• Enlace del recurso: https://revistasinvestigacion.unmsm.edu.pe/index.php/psico/article/view/28149
• Nivel de acceso: acceso abierto
• Materia: Conducta de ciudadanía organizacional; años de servicio; redes; Organizational Citizenship Behavior; Years of Service; Networks

The aim of this research was to examine the relationship between the dimensions of organizational citizenship behavior and years of service in a balanced sample of 150 employees, comprised of 55.3 % men and 44.7 % women. The majority of the participants were young, with 49.3 % between the ages of 18 and 30. The results reveal a dynamic and stable network, highlighting that Altruism and Civic Virtue show the strongest correlation (r = .38), suggesting that a strong commitment to organizational goals promotes altruistic behaviors. In contrast, Years of Service and Altruism present a significant negative correlation (r = -.31), indicating that employees with less seniority tend to exhibit greater altruism. In terms of centrality indices, Sportsmanship stands out as the behavior with the greatest sum of weighted connections, suggesting a predominant role in influencing other behaviors. Additionally, Altruism not only shows a strong correlation with Civic Virtue but also has the greatest expected influence in the network, reflecting a generally positive impact. In conclusion, these findings provide a detailed view of how various behaviors influence work dynamics and offer valuable insights for human resource management in promoting a collaborative and positive work environment.