Administration as a key tool. Case study in business management in Tingo María

• Autor: López-López, Alan D.
• Formato: artículo
• Fecha de Publicación: 2021
• Institución: Universidad Nacional Hermilio Valdizan
• Repositorio: Revistas - Universidad Nacional Hermilio Valdizán
• Lenguaje: español
• OAI Identifier: oai:revistas.unheval.edu.pe:article/1102
• Enlace del recurso: http://revistas.unheval.edu.pe/index.php/gacien/article/view/1102
• Nivel de acceso: acceso abierto
• Materia: administración; planeación; organización; dirección y control; administration; planning; organization; management and control

Objective. Objective. To design a proposal regarding administration as a management tool in the Minimarket Minisol company. Methods. The research approach was qualitative, while the level was descriptive. Interviews were applied to the owner and collaborators of the company, who formed the unit of analysis of the study. Results. Planning is the first element of the administrative process in order to diagnose a company and propose future strategies and operational tactics that are sustainable over time. The organization is the second element of the administrative process that orients the company towards the organizational design; thus, a matrix organizational model was designed, with greater depth in the new needs of the company and the organization chart that, according to the ergonometric taxonomy, is matrix by its figure. Also, an organization chart of the external and internal process was designed. Finally, the results of the fourth element of the proposal, the application of control through the balanced scorecard, where the perspectives, objectives, strategies and indicators of balanced and focused management were identified. Conclusions. A proposal of the administration tool for the development of the Minimarket Minisol company in the city of Tingo Maria is presented, which has allowed it to improve its business activities in order to show a competitive advantage with the companies in its environment.