Occupational burnout and communication skills in private sector workers: a focus from occupational health

• Autor: Zuñiga-Alcantara, Wilder
• Formato: artículo
• Fecha de Publicación: 2025
• Institución: Universidad de Huánuco
• Repositorio: Revistas - Universidad de Huánuco
• Lenguaje: español
• OAI Identifier: oai:ojs2.localhost:article/704
• Enlace del recurso: http://revistas.udh.edu.pe/index.php/RPCS/article/view/704
• Nivel de acceso: acceso abierto
• Materia: agotamiento profesional; salud laboral; aptitud; interacción social; agotamiento ocupacional; burnout; professional; occupational health; aptitude; social interaction

Objective: To determine the relationship between occupational burnout and communication skills in private sector workers in Lima (Peru). Methods: A quantitative study with a basic type and non-experimental design, with a correlational and cross-sectional scope. The population consisted of 128 private sector workers in Lima, while the sample was census-based. Two instruments were used, one for each variable, both valid and reliable. The Spearman’s rho was used for hypothesis testing. Results: In the occupational burnout variable, the moderate levelwas the most frequent with 75.8%, and in the communication skills variable, the deficient level was the most frequent with 45.3%. Likewise, a relationship between occupational burnout and communication skills was found (rho = 0.791; p-value = 0.000). Conclusions: There is a relationship between occupational burnout and communication skills in private sector workers in Lima, both overall and in each of its dimensions.