Employee Flexibility and Work Quality in the Nigerian Manufacturing Sector: A Study of Some Selected Industries in Southwestern Nigeria

• Autores: Oladipo, Ganiyu Taiwo, Omolekan, Olushola Joshua, Olota, Oluwayomi Omotayo, Aun, Isaac Ioribitir
• Formato: artículo
• Fecha de Publicación: 2025
• Institución: Pontificia Universidad Católica del Perú
• Repositorio: Revistas - Pontificia Universidad Católica del Perú
• Lenguaje: inglés
• OAI Identifier: oai:ojs.pkp.sfu.ca:article/32623
• Enlace del recurso: http://revistas.pucp.edu.pe/index.php/360gestion/article/view/32623
• Nivel de acceso: acceso abierto
• Materia: Employee flexibility; Work quality; Versatility; Multitasking; Quick response time; Flexibilidad de los empleados; Calidad del trabajo; Versatilidad; Multitarea; Tiempo de respuesta rápido; Fflexibilidade dos funcionários; Qualidade do trabalho; Versatilidade; Multitarefa; Tempo de resposta rápido

The complexity of the contemporary work environment has compelled organizations to adopt flexible work arrangements to enhance employee performance and satisfaction. Accordingly, this paper examines the implementation of employee flexibility and its effect on work quality. Specifically, it explores the impact of versatility, multitasking, and rapid response time on work quality. A survey research design was employed, targeting a population of 1,621 employees from selected manufacturing industries in Southwestern Nigeria. A scientifically determined sample size of 318 participants was selected, and a structured questionnaire was administered to them. The collected data were analyzed using partial least squares structural equation modeling (PLS-SEM). Findings reveal that multitasking exerts the strongest influence on work quality, followed by quick response time and versatility. The study concludes that employee flexibility plays a critical role in enhancing work quality within the Nigerian manufacturing sector. It is therefore strongly recommended that managers in selected manufacturing industries in Southwestern Nigeria prioritize the adoption of key flexibility features—namely, quick response time, multitasking, and versatility—to achieve high work quality.