Quality of service at the geriatric outpatient department of a social security hospital: A qualitative study

• Autores: Apaza-Pino, Rossana, Sandival-Ampuero, Gustavo A., Runzer-Colmenares, Fernando M.
• Formato: artículo
• Fecha de Publicación: 2018
• Institución: Universidad de San Martín de Porres
• Repositorio: Horizonte médico
• Lenguaje: español
• OAI Identifier: oai:horizontemedico.usmp.edu.pe:article/699
• Enlace del recurso: https://www.horizontemedico.usmp.edu.pe/index.php/horizontemed/article/view/699
• Nivel de acceso: acceso abierto
• Materia: Geriatrics; Quality of health care; Patient satisfaction; Geriatría; Calidad de la atención de salud; Satisfacción del paciente

Objective: To determine the quality of service to elderly patients in geriatric outpatient levels of care. Materials and methods: A qualitative study with a group of 45 participants over 60 years of age who attended the geriatric department of the Hospital Guillermo Almenara Irigoyen between January and June 2005. Results: It was determined that 77 % of the participants were satisfied with the quality of care. The categories with the greatest complaints were lack of patient-physician interaction, lack of empathy, and lack of safety during their health care. Aspects that stood out were reliability and information submission. Conclusions: The lack of patient-physician interaction and lack of empathy are the most outstanding problems in the geriatric department.