Creación de valor público: un estudio desde la perspectiva de los stakeholders

• Autores: Cifuentes-Martínez, Wilson Eduardo, Bizerra-Osorio, Italo Juscelino
• Formato: artículo
• Fecha de Publicación: 2022
• Institución: Universidad ESAN
• Repositorio: ESAN-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.esan.edu.pe:20.500.12640/3392
• Enlace del recurso: https://hdl.handle.net/20.500.12640/3392; https://doi.org/10.22507/rli.v19n2a6
• Nivel de acceso: acceso abierto
• Materia: Interview; Stakeholders; Public Sector; Public Value Creation; Value Creation; Creación de valor; Creación de valor público; Entrevista; Grupos de interés; Sector público; https://purl.org/pe-repo/ocde/ford#5.02.04

Introduction: Nowadays, public value creation is a crucial topic in public sector issues. Previous research have shown that stakeholders play a critical role in the creation process but do not have enough empirical evidence to support this. Objective: This study identifies its components from a public organization’ stakeholders’ perception. Materials and methods: Data were collected through interviews using a semi structured questionnaire focused on identifying the value creation components using categories and subcategories. Results: All the stakeholders expressed the importance of their guidance and permanent feedback in the value co-creation with the public organization. Conclusions: A new category emerged and showed that communication with stakeholders influences the visibility and performance from the organization.