Impacto de la automatización sobre el desempeño: evaluación en sistemas de información

• Autores: Bravo Orellana, Edgardo, Santana Ormeño, Martín, Rodón Módol, Joan
• Formato: artículo
• Fecha de Publicación: 2014
• Institución: Universidad ESAN
• Repositorio: ESAN-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.esan.edu.pe:20.500.12640/2972
• Enlace del recurso: https://hdl.handle.net/20.500.12640/2972
• Nivel de acceso: acceso abierto
• Materia: System utility; Information system; Facility of the system; Information quality; Intervention level of the system; Utilidad del sistema; Sistema de información; Facilidad del sistema; Calidad de información; Nivel de intervención del sistema; https://purl.org/pe-repo/ocde/ford#5.02.04

Prior research (Rai et al, 2002; Seddon and Kiew, 1997) evaluates information systems in their role as information provider. In these, the impact of technology on individual performance is studied (utility of the system) and information quality and facility of the system are considered explanatory factors for utility. However, a system also fulfills the role of automating tasks, a role that is not recognized in the afore mentioned factors. Based on the impact model by Seddon (1997) and literature about automatization (Kaber and Draper, 2004), this study determines the relation between automatization and the utility of information systems through the construct, intervention level of the system in activities of the individual. Through a questionnaire, data was collected from 246 users from different organizations and functional areas. Structural equations (Bentler, 198) were used for analysis. According to the results, information quality and the intervention level of the system explain utility. In the presence of these factors, the facility of the system does not affect utility. Conclusions are that the design and construction of information systems should not only concentrate on offering quality information, it is also key to automate tasks where technology shows relative advantages.