Practical application of BPM to improve picking process in a logistics distribution center

• Autores: Santos López, Félix Melchor, Santos De La Cruz, Eulogio
• Formato: artículo
• Fecha de Publicación: 2012
• Institución: Universidad Nacional Mayor de San Marcos
• Repositorio: Revista UNMSM - Industrial Data
• Lenguaje: español
• OAI Identifier: oai:ojs.csi.unmsm:article/6383
• Enlace del recurso: https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/6383
• Nivel de acceso: acceso abierto
• Materia: BPM; BPMN; Picking; AS-IS; TO-BE

Distribution centers are quite sensitive areas to produce failures due to human mistakes through the picking process. As a result, it impacts enormously the level of service and organization’s goals. The object of study is a drugstore whose number of orders is very high and the number of handled products too. Solution is given as a tool that applies Business Process Management (BPM) and provides characterization of organizational processes, the current picking process diagram (AS-IS) and the improved diagram (TO-BE) which enhances the process adding a new control point. Besides, in this paper BPMN notation was applied correctly in each diagram.