Shadow information technology (SIT) revolves around systems that are hidden but are still managed by the same business entities. It consists of the use of devices, software, systems and applications without the information technology (IT) department’s approval. Employees use IT without the knowledge of the IT department, and it creates a gap in communications, as the IT department loses the knowledge of the reality within the company. However, there are benefits involved. In order to take advantage of these benefits, changes have to be implemented in the way that business activities are handled. The benefits should be a direct result of the changes, of the difference between the ongoing and the suggested way that activities should be undertaken, and the levels of efficiency and effectiveness to which people deliver their daily tasks. The objective of this study was to propose a benefit...