El objetivo de la presente tesis fue establecer la relación entre la gestión administrativa y la calidad de atención del usuario de la Municipalidad distrital de Tapiche, provincia de Requena, Departamento de Loreto, 2020. Las variables de estudio fueron la gestión administrativa y sus dimensiones planeación, organización, dirección y control y para la variable Calidad de atención del usuario aspectos tangibles, fiabilidad, capacidad de respuesta, seguridad, empatía. La investigación fue de tipo básica, nivel descriptivo relacional, método hipotético deductivo, de diseño no experimental. La población fueron 45 colaboradores y 2000 habitantes. El muestreo fue no probabilístico de 45 colaboradores y 90 usuarios que asisten en promedio en forma diaria. Se empleó la encuesta y el cuestionario de 20 preguntas para la variable gestión administrativa y 20 para la calidad de at...

The main objective of this research was to determine the influence of the execution of the tax education program on the improvement of the tax culture of 5th level students of the secondary education career with a specialty in Social Sciences at UNAP. For this, the evaluative methodology was chosen, with an experimental design. The sample was made up of 50 students distributed into two groups, 25 for the (EG) and 25 for the (GC). To measure tax culture, a questionnaire developed for this purpose was used. The results reflect that, in tax culture, the average of the experimental group was (28.48) and for the control group it was (23.73), from which it was concluded the significant improvement of the tax culture of the students of the experimental group with respect to the control group, as well as for its different dimensions (p-value= 0.000< α=0.01).

The purpose of this research was to determine whether compliance auditing has an impact on the management of the Centro Técnico Productivo (CETPRO) in Loreto, 2023. A quantitative, applied, descriptive and explanatory approach was used, and the research design was correlational. Surveys and files were used as a means of recording methods of analysis in a document. The sample consisted of 57 people. The results showed that, with respect to compliance auditing, the majority of respondents reported that it exists (56.1%), while a medium percentage indicated that it does not (31.6%) or do not know, do not think (12.3%). This indicates that, according to the established evaluation criteria, the perception of compliance auditing and its impact on the entity is at a high level. In conclusion, a majority of respondents (56.1%) consider that a compliance audit does exist, which translates into a...