El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial.

Supplier relationship management (SRM) best practices can improve supply chain performance and create competitive advantages by increasing customer value. The SRM process in food supply chains (FSC) enable closer customer relationships, promote trust and avoid potential problems, and enhance cooperation and problem solving, but SRM process studies in FSCs have been limited. The purpose of this paper is to measure and evaluate the SRM process in FSCs. Through a literature review and inputs from practitioners, the SRM process at three Peruvian coffee centres were evaluated. The results show that in order to successfully improve the SRM processes changes must be implemented. This paper contributes to better understanding of the SRM process within the Peruvian coffee supply chain.