El presente artículo constituye un análisis sobre las experiencias de marketing que ofrecen los retailers de ropa y calzado de los principales centros comerciales de Piura. El objetivo de este trabajo es definir las fórmulas experienciales que ofrece cada tienda de retail moderno de los dos principales centros comerciales de la ciudad, determinar cuántas marcas le dan importancia a la experiencia del consumidor de acuerdo a determinados parámetros y señalar cuáles son las tiendas que ofrecen la mejor experiencia en Piura. Los resultados de la investigación serán útiles para los profesionales del marketing y para las compañías que apuestan por la fórmula experiencial.

In recent years, studies of consumer behavior have focused on demonstrating that individuals value the experience of consumption. Given this reality, the experiential marketing formula has managed to solve this need by proposing actions that generate consumer experience and maximize the value of products and services allowing the consumer to establish an emotional, rational or sensory connection with brands during the purchase process. This article is an analysis of the marketing experiences offered by retailers of clothing and footwear from major shopping centers in Piura. The objective of this work is to define the experiential formula offered by each store of modern retail of the two main shopping centers and determine wich stores give importance to the consumer experience.

In recent years, studies of consumer behavior have focused on demonstrating that individuals value the experience of consumption. Given this reality, the experiential marketing formula has managed to solve this need by proposing actions that generate consumer experience and maximize the value of products and services allowing the consumer to establish an emotional, rational or sensory connection with brands during the purchase process. This article is an analysis of the marketing experiences offered by retailers of clothing and footwear from major shopping centers in Piura. The objective of this work is to define the experiential formula offered by each store of modern retail of the two main shopping centers and determine wich stores give importance to the consumer experience.