Objective: to compare satisfaction levels of patients regarding quality of care in the ophthalmology service in a level II hospital between 2014 and 2018, and also, to determine overall quality in 2018. Materials and methods: this is an observational, cross section and analytical study. The sample comprised 678 patients, and two instruments were used: SERVQUAL, which measures satisfaction levels in five quality dimensions, and SERVQHOS, which measures the overall quality of services used. Results: in 2014, subjects (n= 346) interviewed with the SERVQUAL instrument declared being “satisfied” with the quality of care they received, particularly with respect to safety; but, in 2018, subjects (n= 332) declared their satisfaction levels were reduced in all scenarios. With respect to SERVQHOS, most subjects declared being satisfied with the overall quality of services and said they would r...

Objective: to compare satisfaction levels of patients regarding quality of care in the ophthalmology service in a level II hospital between 2014 and 2018, and also, to determine overall quality in 2018. Materials and methods: this is an observational, cross section and analytical study. The sample comprised 678 patients, and two instruments were used: SERVQUAL, which measures satisfaction levels in five quality dimensions, and SERVQHOS, which measures the overall quality of services used. Results: in 2014, subjects (n= 346) interviewed with the SERVQUAL instrument declared being “satisfied” with the quality of care they received, particularly with respect to safety; but, in 2018, subjects (n= 332) declared their satisfaction levels were reduced in all scenarios. With respect to SERVQHOS, most subjects declared being satisfied with the overall quality of services and said they would r...

Introducción. La anemia infantil es un problema de salud pública prevalente en Perú. Se ha propuesto que la creencia del cuidador sobre adherencia al sulfato ferroso podría influir en la efectividad del manejo de la anemia. Objetivo. Evaluar la relación entre los niveles de hemoglobina en niños menores de 36 meses con anemia y el grado de creencia del cuidador sobre adherencia al sulfato ferroso. Métodos. Se realizó un estudio descriptivo, correlacional y prospectivo en 67 niños menores de 36 meses con anemia ferropénica atendidos en el Centro de Salud de Quinua, Ayacucho, Perú. Se utilizaron un hemoglobinómetro para medir la hemoglobina y una escala de creencia validada para evaluar la adherencia al sulfato ferroso de los cuidadores. Resultados. No se observó una correlación significativa entre la creencia sobre adherencia al sulfato ferroso del cuidador y los niveles de h...