La administración de las relaciones con los clientes (CRM), es un nuevo modo de establecer relaciones con los clientes, que se potencia extraordinariamente en un sin fin de tecnologías y aplicaciones. Se realiza un diagnóstico previo, a través una encuesta que fue diseñado en base a la metodología de Bob E. Hayes, para medir el nivel de satisfacción de los clientes de tiendas “La Grande” en la ciudad de Huancayo. La encuesta consta de 11 preguntas de opciones de respuesta múltiple, con escala de Likert de cinco niveles. Se encuestaron 30 clientes al azar, indiferentemente de ser hombres o mujeres, durante cuatro días; sin importar oficio, edad, o sector económico. Realizada la encuesta, se evidencia la necesidad de incrementar la interacción con los clientes, así como de mejorar la atención con otros servicios basados en Internet (Web, Facebook y Twitter) y todos los asp...

El propósito de la investigación fue evaluar los efectos que ejercen la concentración de amonio cuaternario, el pH y la temperatura durante la precipitación química a nivel de laboratorio, en la remoción de cobre de soluciones cianuradas; orientado a la regeneración del cianuro para su reutilización durante la lixiviación del oro y así mejorar el proceso. En las pruebas experimentales se utilizó, una solución sintética que fue preparada con sulfato de cobre y cianuro de sodio a concentraciones de 700 ppm de cobre y 2500 ppm de cianuro, semejantes a las industriales. Los experimentos se realizaron de acuerdo al diseño factorial 23, con los niveles de concentración de amonio cuaternario de 2,5 g/L y 7,5 g/L, con pH de 8 y 10, y a temperaturas de 17 °C y 22 °C. El cobre en la solución final filtrado de cada experimento, se determinó mediante análisis por espectrometría ...

El presente trabajo de investigación plantea como problema: ¿Cómo influye el programa “Somli” en el afianzamiento de la lateralidad en niños de 4 años de la I E N° 408 “Saños Chico” – Huancayo? Siendo la investigación de tipo aplicativo, nivel explicativo, método experimental y diseño pre experimental donde se trabajó con un solo grupo de estudio; las variables estudiadas son las siguientes: variable independiente, el programa “Somli” y la variable dependiente,la Lateralidad. La población está constituida por 49 niños de la I E N° 408 “Saños Chico” y la muestra constituida por 24 niños de 4 años de edad de dicha Institución. El instrumento elaborado es una lista de cotejo diseñada con 20 ítems que nos da aconocer el nivel de afianzamiento de la lateralidad y que nos ayudará a registrar los datos que se obtendrán para nuestra investigación. Para e...

The objective of this work was to understand the grazing behavior of cattle at the Acraquia Cattle Research and Development Center (CIDBA) of the National University of Huancavelica, through wireless sensor networks. To do this, a wireless sensor network device connected to a web application (in charge of managing the information captured by the device) was designed, built and implemented. This system (device and web application) included sensor nodes in each cattle (collar with its respective power sources) and a monitoring station, which allowed collecting real-time data on the location, movements and behavior of the cattle. The information obtained was processed and analyzed to know the movement, grazing time, drinking times and sleeping time of the CIDBA cattle. The following values were found as the general average for the variables under study: displacement = 276 meters, grazing ti...

OBJETIVE: To compare if either Hadlock (1985) or Lagos formulas to calculate fetal weight correlates better with newbom weight. DESING: Prospective study. MATERIAL AND METHODS:- Fifty pregnant women had ultrasound study at Cayetano Heredia Piura Hospital trom March to May 2003 in order to measure biparietal diameter (BPD), femur length (FL), abdominal perimeter (AP) and head circumference (HC). Fetal weight was estimated and compared with newbora weight (NW). Correlation was calculated between HadIock and Lagos curves, and newborn weight. RESUlTS.: Mother age averaged 26,9 ±6,3 years. Newborn weíght averaged 3210 g. For HadIock, estimated fetal weight averaged 3 207 g, error 5,54%, standard error 130 g and correlation 0,887. For Lagos, estimated fetal weight averaged 3 259 g, error 5,75%, standard error 142 g and correlation 0, 871. CONCLUSION.- The most reliable formula to estimate fe...

OBJETIVE: To compare if either Hadlock (1985) or Lagos formulas to calculate fetal weight correlates better with newbom weight. DESING: Prospective study. MATERIAL AND METHODS:- Fifty pregnant women had ultrasound study at Cayetano Heredia Piura Hospital trom March to May 2003 in order to measure biparietal diameter (BPD), femur length (FL), abdominal perimeter (AP) and head circumference (HC). Fetal weight was estimated and compared with newbora weight (NW). Correlation was calculated between HadIock and Lagos curves, and newborn weight. RESUlTS.: Mother age averaged 26,9 ±6,3 years. Newborn weíght averaged 3210 g. For HadIock, estimated fetal weight averaged 3 207 g, error 5,54%, standard error 130 g and correlation 0,887. For Lagos, estimated fetal weight averaged 3 259 g, error 5,75%, standard error 142 g and correlation 0, 871. CONCLUSION.- The most reliable formula to estimate fe...

In the high Andean rural area of ​​Perú, it is important to monitor the quality of water according to the goals and indicators of sustainable development corresponding to its availability, its accessibility, and that these are free of fecal and chemical contamination. In this regard, there is limited information on the quality of water for human consumption that does not support those involved in the correct management of water with efficient intervention strategies. Therefore, the objective of this research was to contribute with updated information on the status of water quality in six high Andean rural communities in the department of Huancavelica in Peru, corresponding to physicochemical and microbiological parameters. The communities were Antaccocha, Huaylacucho, Pampachacra, Pueblo Libre, San Gerónimo and Sachapite located between 3782 m.a.s.l. and 4196 m.a.s.l. that house a ...

In the high Andean rural area of ​​Perú, it is important to monitor the quality of water according to the goals and indicators of sustainable development corresponding to its availability, its accessibility, and that these are free of fecal and chemical contamination. In this regard, there is limited information on the quality of water for human consumption that does not support those involved in the correct management of water with efficient intervention strategies. Therefore, the objective of this research was to contribute with updated information on the status of water quality in six high Andean rural communities in the department of Huancavelica in Peru, corresponding to physicochemical and microbiological parameters. The communities were Antaccocha, Huaylacucho, Pampachacra, Pueblo Libre, San Gerónimo and Sachapite located between 3782 m.a.s.l. and 4196 m.a.s.l. that house a ...