La presente investigación tiene como objetivo describir e interpretar los antecedentes sobre los Sistemas de Gestión Empresarial, fundamentalmente en su integración. En la metodología se consideró la revisión y análisis de publicaciones para identificar aquellos aspectos de interés a tener en cuenta para emprender la conformación de un único sistema de gestión. Los principales hallazgos indican que la conceptualización de lo entendido por Sistema Integrado de Gestión es heterogénea, además se han propuestos varios niveles de integración en función del grado de avance alcanzado por las empresas y se identifica que el número mayor de las investigaciones al respecto están centradas en Europa. Se añade un análisis del estado de la certificación de sistemas empresariales en Cuba y se enfatiza en la necesidad de fortalecer la integración en todos los sectores empresarial...

The management of hospital institutions is becoming more and more complex. The current situation requires abandoning functional management models for operational ones that integrate preventive, curative, and managerial functions efficiently to raise the quality of care. This article analyzes the evolution of process management practices in the administration of hospital services. Bibliographic and documentary review, participatory scientific observation, interviews, and observation of the processes are used to determine key variables for the analysis of models, complemented with a descriptive quantitative bibliometric analysis of the main applications of the functions of operations management in hospital systems. The functions most used in hospital models and their influence on the quality of care processes are determined.

The management of hospital institutions is becoming more and more complex. The current situation requires abandoning functional management models for operational ones that integrate preventive, curative, and managerial functions efficiently to raise the quality of care. This article analyzes the evolution of process management practices in the administration of hospital services. Bibliographic and documentary review, participatory scientific observation, interviews, and observation of the processes are used to determine key variables for the analysis of models, complemented with a descriptive quantitative bibliometric analysis of the main applications of the functions of operations management in hospital systems. The functions most used in hospital models and their influence on the quality of care processes are determined.